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Cookie Policy

Last updated: 21 May 2024


This policy tells you about the cookies Airwallex (“Airwallex”, “we”, “us”, “our”) uses on our website (www.airwallex.com). By continuing to use our website without changing your settings, you consent to our use of cookies as set out in this policy.

Any changes we may make to this policy will be posted on this page. When we make changes to this policy, we will revise the "Last Updated" date at the top of this policy. If changes are significant, we may choose to notify you by email or to clearly indicate on our home page that the policy has been updated.

Please read this policy together with our Privacy Policy, which explains how we use personal information, details about your legal rights in relation to your personal information and how to contact us if you have a complaint.

What are cookies?

Cookies are small text files of letters and numbers containing small amounts of information which are downloaded to your browser or device when you visit a certain web address. Cookies are then sent back to the originating web address on each subsequent visit, or to another web address that recognises that cookie. We use cookies and similar technologies in order to make the website work or to work more efficiently.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your log-in and preferences, and generally improving the user experience. Cookies may tell us, for example, whether you have accessed or visited the website before or whether you are a new visitor or user. They can also help to ensure that advertising you see online is more relevant to you and your interests. Cookies can help us safeguard the security of our data and services and detect the cheating, hacking and fraud against our products and services. Cookies can also store ticket information, which can be used by the server to verify if the log-in is made by yourself independently. The encrypted information in the ticket can also be used to prevent a variety of types of attacks, cross-site information theft, and access with disguised identity.

There are two broad categories of cookies:

  • First party cookies, served directly by us to your device.
  • Third party cookies, which are served by a third party on our behalf.

Cookies can remain on your browser or device for different periods of time. Some cookies are 'session cookies', meaning that they exist only while your browser or application is open. These are deleted automatically once you close your browser or application. Other cookies are 'permanent cookies', meaning that they survive after your browser or application is closed. They can be used by the website to recognise your device when you visit and use the website again.

You can learn more about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Why do we use cookies?

We use cookies to:

  • recognise you whenever you visit our website;
  • ensure the efficient and smooth functioning of our website;
  • track traffic flow and patterns of travel in connection with the website;
  • understand the total number of visitors to the website on an ongoing basis and the types of devices;
  • provide you with a great experience whenever you browse or use our website; and
  • compile information to help us to improve our website.

What cookies do we use?

We use the following types of cookies (which are a mix of first-party and third-party cookies):

  • Necessary cookies. These cookie are essential for the operation and functioning of our website. Necessary cookies help to ensure the security of our website and services and are used for detection and prevention of fraudulent, suspicious or unauthorized activities / transactions, and for authentication purposes. Necessary cookies will always be active on your device and we do not need to ask for your consent for necessary cookies as without them we would not be able to provide the website or services requested by you.
  • Functionality cookies. These cookies are used to recognise you and remember your preferences or settings when you return to our website. This enables us to provide you with a more personalised experience. For example, if you are based in the United Kingdom, we will remember this and make sure that you receive the UK homepage when you visit our website, rather than the Australia or Hong Kong homepage.
  • Analytics cookies. These cookies measure how often you visit our website and how you use it. We use this information to get a better sense of how you engage with our website, therefore helping us to improve the way it works, for example, by ensuring that you find what you are looking for easily.
  • Tracking and marketing cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and content more relevant to your interests.

For more information on each of the individual cookies we use on our website under each of the above categories, please visit our Cookie Preference Centre.

How to manage cookies

We only use non-essential cookies if you have consented to them via our cookie banner. If at any time you wish to change your cookie settings, including withdrawing your consent to the use of non-essential cookies, you may do so by changing your cookie preferences via the Cookie Preference Centre. The Cookie Preference Centre can be accessed at any time at the bottom of our website.

Additionally, your web browser may allow you to change your cookie preferences, including to delete and disable Airwallex and third-party cookies. Please consult the help section of your web browser or follow the links below to understand your options:

Chrome: https://support.google.com/chrome/answer/95647?hl=en

Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Opera: https://help.opera.com/en/latest/web-preferences/

Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

To find information relating to other browsers, visit the browser developer's website.

Please note: If you choose to disable some or all of the cookies, some features of our website or services may not operate as intended. You can find information about how to opt-out of the cookies provided by third-party services by following the links provided below:

Third-party servicesLink
Google Analyticshttps://tools.google.com/dlpage/gaoptout
Google / YouTube / DoubleClickhttps://adssettings.google.com/