Last updated: 25 April 2025

POS Payments Terms

These POS Payments Terms supplement and form an integral part of the Payment Terms or the Master Service Agreement entered into by and between you and Airwallex, as applicable (the “Agreement”) and govern your access to and use of the POS Payment Services.

In interpreting these Terms:

a. capitalised words within these Terms shall have the same meaning as provided for within the Agreement; and

b. in the event of any conflict between the provisions of these Terms and the Payment Terms, these Terms shall prevail, but only to the extent necessary to resolve such conflict. 

1. POS Payments Services

1.1 Provision of Services. Subject to your compliance with the Agreement and these Terms, we may provide you with access to the Point-of-Sale (“POS”) Payment Services, as part of the Services. In connection with the POS Payment Services, we may make available Payment Terminals and/or the associated POS Software necessary to facilitate in‑person payment acceptance.

1.2 Terminals. The POS Payment Services can be accessed using either (i) Payment Terminals sold and supplied by Airwallex or (ii) Merchant Devices supplied by a third party. You must comply with the specific requirements of the relevant Clause(s) based on the Terminal type you utilize.

1.3 Supported Payment Methods. We will make reasonable efforts to support commonly used payment methods, but we do not guarantee the availability of any specific payment method. We may add or remove Supported Payment Methods at any time.

2. Payment Terminals

This Clause 2 applies only if you apply for and use a Payment Terminal provided by Airwallex.

2.1 Ordering. Eligible merchants may order Payment Terminals via the Airwallex Webapp or relevant Airwallex APIs. Airwallex may accept or reject any order at its sole discretion, and all orders are subject to availability. The Payment Terminals are manufactured by a third party and resold by Airwallex. 

2.2 Delivery. Payment Terminals will be delivered by a third-party carrier selected by us to the address specified by you. We will inform you of the shipping fees (if any) and estimated delivery times. Delivery times are estimates only and Airwallex is not liable for any delays caused by the carrier or other events outside of Airwallex's control. If a Payment Terminal is returned to Airwallex due to your failure to accept delivery (e.g., incorrect address, absence), you will be responsible for any additional costs incurred for redelivery.

2.3 Activation. You must complete the initial setup to activate the Payment Terminal for card payment acceptance. This involves launching the Airwallex POS application on the Payment Terminal, generating a pairing code, and subsequently entering the pairing code into the Airwallex Webapp to establish a connection with your Airwallex Account.

2.4 Warranty: Airwallex provides a six-month limited warranty on Payment Terminals, from the date of delivery. This warranty covers repair or replacement of the defective terminal, at Airwallex's discretion. Damage resulting from misuse, unauthorized modifications, or external factors is not covered. To initiate a warranty claim, contact Airwallex support at [email protected]. 

3. Merchant Devices

This Clause 3 applies only if you use a Merchant Device.

3.1 Merchant Device Obligations. You are solely responsible for any Merchant Device, including its compatibility, maintenance, security and connectivity. You represent and warrant that any Merchant Device you use meets all applicable Card Scheme security and certification requirements (such as PCI PTS for external terminals or relevant standards for SoftPOS), and you agree to provide evidence of such certification to Airwallex upon request. 

3.2 Connectivity and Functionality. You acknowledge and agree that the functionality of the POS Payment Services on a Merchant Device is dependent on the device's hardware, operating system, and connectivity, and Airwallex is not liable for any loss arising from the malfunction of, or your failure to secure, any Merchant Device or its connectivity.

4. POS Software

This Clause 4 applies only if you use POS Software provided by Airwallex.

4.1 Software. As part of the POS Payment Services, we may provide and maintain the relevant software and firmware for the operation of the Payment Terminal (the “POS Software”). For Merchant Devices, we may make available a software development kit (“SDK”) to facilitate integration with our Airwallex APIs, as part of the POS Software. The POS Software enables access to Airwallex’s payment processing and other related services. Airwallex may decide to end support of the POS Software by providing reasonable prior written notice.

4.2 Updates. Airwallex may, from time to time, implement updates or upgrades to the POS Software. These updates may be installed remotely by Airwallex and/or may require actions from you. You agree to promptly perform any actions necessary to ensure the most recent POS Software is installed on the Payment Terminal or Merchant Device, if applicable. Failure to install required updates may result in the POS Software becoming unusable, non-compliant with applicable standards, and may result in termination or suspension of your access to the POS Payment Services.

4.3 Intellectual Property. We retain ownership of all intellectual property rights in the POS Software. We hereby grant you a limited, non-exclusive, royalty-free licence, to use and to permit your relevant Affiliates and subcontractors to use, the POS Software including all intellectual property rights contained in the same, solely on Payment Terminals or Merchant Devices and solely for the purpose of processing payments through the POS Payment Services. The Intellectual Property Rights provisions of the Agreement apply mutatis mutandis to the POS Software.

5. Third Party Software 

5.1 You are solely responsible for any Third Party Software (including SDKs) used by you in connection with the POS Payments Services, including its security, maintenance, and compliance. You represent and warrant that such Third Party Software meets all applicable laws, regulations, Payment Card Industry Data Security Standard (PCI DSS) requirements, and Card Scheme Rules, and holds all necessary certifications. You agree to provide evidence of such compliance and certification to Airwallex upon request.

6. Pricing

6.1 Device Pricing. You agree to pay all applicable fees for the purchase of the Payment Terminals, as specified in the Fee Schedule or as otherwise communicated to you by Airwallex. Additional costs, such as shipping and taxes, may apply. 

6.2 Transaction Fees: You will be charged fees for transactions processed through the POS Payment Services, as set forth in the Fee Schedule or as otherwise communicated to you by Airwallex. 

7. Support 

7.1 Airwallex will provide commercially reasonable technical support for the Payment Terminals and POS Software during its regular business hours, including remote software updates and troubleshooting assistance. This support does not include on-site assistance or training for your staff. Support for the POS Software when used on a Merchant Device is limited to the functionality of the POS Software and does not extend to the Merchant Device itself, its operating system, or its connectivity.

8. Use of Terminals and POS Software

8.1 Permitted Use: You may only use  Terminals, POS Software and/or Third Party Software (as applicable):

(a) in accordance with the Agreement, any applicable documentation provided by Airwallex, and in compliance with all applicable laws, regulations, Scheme Rules, and industry standards;

(b) to process legitimate payment transactions for goods or services sold to your customers in the ordinary course of your business as registered with Airwallex; and

(c) within the country where your business is located, as registered with Airwallex, unless otherwise agreed by Airwallex in writing.

8.2 Prohibited Use: You must not, and must not permit any third party to:

(a) use the Terminals, POS Software and/or Third Party Software for any purpose other than facilitating POS Payments in accordance with Section 7.1 (Permitted Use);

(b) resell, rent, lease, or distribute the Payment Terminal or POS Software, except where expressly authorized by Airwallex in writing; 

(c) copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works of the Payment Terminal or POS Software; and

(d) attempt to bypass any security measures in the Terminal or POS Software. 

8.3 Care, Maintenance and Security: You are responsible for:

(a) taking reasonable care of the Terminals, protecting them from damage, loss, and theft, and following Airwallex's instructions for use, handling, and maintenance;

(b) the physical security of the Terminals and for preventing unauthorized access or use. You must store Terminals securely, maintain them in good working condition, and use them in accordance with Airwallex’s instructions and guidelines. You must immediately report any tampering, loss, theft or misuse of a Terminal to Airwallex via email at [email protected];

(c) not altering, modifying, removing components from, or otherwise tampering with Terminals or POS Software without Airwallex's prior written consent; and

(d) ensuring Terminals have sufficient connectivity to use the POS Payment Services.

8.4 Inspection: You acknowledge and agree that Airwallex, or its authorized representatives may, upon reasonable notice, inspect the Payment Terminals to verify compliance with these Terms.

8.5 Display Requirements. In any jurisdiction where required by local laws, regulations, or industry rules, you must prominently display a notice at the point of sale informing cardholders of the specific payment card types that you accept.

9. Limitation of Liability

9.1 In addition to the limitations set forth in the Agreement, and to the fullest extent permitted by applicable law, Airwallex shall not be liable for any loss, damage, or expense arising out of or relating to any malfunction, error, failure, interruption, or unavailability of the Terminal,POS Software or any Third Party Software, including, but not limited to, lost profits, lost revenue, loss of data, or business interruption. Furthermore, Airwallex is not liable for any loss arising from the malfunction of, or your failure to secure, any Merchant Device or its connectivity.

10. Termination

10.1 This termination clause supplements the termination clause of the Agreement. Termination of the Agreement automatically terminates these Terms and all rights to use the POS Payment Services and POS Software.

10.2 In addition to its suspension and termination rights under the Agreement, Airwallex may, with immediate effect, suspend or terminate your access to the POS Payment Services, Payment Terminals, and POS Software if Airwallex ends support for the specific Payment Terminal model or POS Software version you are using, or if you fail to meet the security obligations for a Terminal or Third Party Software.

10.3 Upon termination of these Terms, you retain ownership of any purchased Payment Terminals. However, your access to the POS Payment Services, including the POS Software, will be terminated and Airwallex reserves the right to remotely disable POS Software and/orTerminals if required for security or regulatory reasons, or to comply with Scheme Rules.

11. Definitions

"Merchant Device" means a compatible smartphone, tablet, or third-party payment terminal, owned and provided by you, for use with the POS Payment Services.

"Payment Terminal" means a point-of-sale physical device provided by Airwallex that is used to process in-person card payments.

"POS Payment Services" means the services provided by Airwallex that enable you to accept in-person payments from your customers, and the provision of POS Software where applicable.

"POS Software" means the software and firmware provided by Airwallex that runs on the Terminal and enables the processing of payments and connectivity to the Airwallex Platform (including 'softPOS' services on compatible devices), including any updates, upgrades, or modifications thereto.

“SoftPOS” means the functionality enabling a compatible device (e.g. smartphone, tablet) to function as a Terminal and accept contactless card payments.

"Supported Payment Methods" means the types of payment cards and other payment methods (e.g., contactless payments, mobile wallets) that are supported by the POS Payment Services, as may be updated by Airwallex from time to time.

“Terminal” means a Payment Terminal or a Merchant Device, as the context requires.

“Third Party Software” means any software application or system, including SDKs, used to access the POS Payment Services and/or integrate with Airwallex APIs, not provided by Airwallex.