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HKHong Kong SAR

Airwallex for Startups (Hong Kong) Campaign Terms

Last updated: 5 September 2023

These terms and conditions (‘Terms’) set out the terms and conditions of your participation in the Airwallex for Startups (Hong Kong) Campaign (‘Promotion') operated by Airwallex (Hong Kong) Limited (‘Airwallex’, ‘us’, ‘our’ or ‘we’). These Terms shall form part of any applicable agreements (‘Customer Agreements’) governing the use of relevant products and services provided by Airwallex to you (‘Services’) and shall be construed accordingly. Capitalised terms used below shall have the same meaning given to them in the Customer Agreements unless otherwise defined in the Terms.

By participating in the Promotion, you agree to these Terms.

Who is eligible to participate in the Promotion?

You are eligible to participate in the Promotion and become an ‘Eligible Customer’ if all of the following requirements are satisfied during the Promotion Period:

  1. you are a previous or current startups tenants of either Hong Kong Science and Technology Parks (‘HKSTP’) or Hong Kong Cyberport Management Company Limited as evidenced by documentary proof to Airwallex’s satisfaction;
  2. you are selected by Airwallex and have received an invitation directly from Airwallex (‘Invitation Link’) to participate in the Promotion (as defined below);
  3. you have enrolled in the Promotion through the Invitation Link;
  4. you have signed up as a new customer of Airwallex through the Invitation Link and you have been onboarded by Airwallex following satisfaction of all requirements from Airwallex (including the (i) onboarding Know Your Customer (KYC) requests, and (ii) Know Your Business (KYB) requests for customers using Online Payments Services) thereafter (‘Onboarding’) during the Promotion Period; and
  5. you have received an email confirmation from Airwallex that you have successfully enrolled in the Promotion.

Airwallex reserves the right to determine who it invites to participate in the Promotion.

All capitalized terms used in this paragraph (except Eligible Customers) are defined below.

What is the Promotion?

Eligible Customers are entitled to the following Rebate from Airwallex for the corresponding Rebate Period:

Applicable ServicesRebateRebate Period
Online Payments ServicesRebate of the following Online Payments Services fees for the first HK$50,000 or equivalent Eligible Transactions accepted and completed in each calendar month (up to a total of HK$300,000 or equivalent Eligible Transactions for the Rebate Period): Gateway Fee (Cards), Gateway Fee (Local Payment Methods), Payment Method Fees (Blended), Local Payment Methods (Blended)6 calendar months from and including the calendar month of passing KYB for Onboarding
Expense ManagementRebate of all monthly Expense Management service fees (on a pro rata basis where applicable) for the first 20 cardholders of Airwallex Borderless Card6 calendar months from and including the month of passing KYC for Onboarding

You may refer to our fee schedule here for the relevant fees for the above Services. Eligible Customers are also entitled to the rewards offered by our partners as set out in the Airwallex for Startups Partner Offer Information Sheet (‘Partner Offers’).

The Promotion is available to Eligible Customers in addition to the 1% cash rebate on local and international card spending with Airwallex Borderless Card (see terms and conditions here).

What are Eligible Transactions?

'Eligible Transactions’ means payment transactions made by customers of an Eligible Customer which are accepted by such Eligible Customer via Airwallex’s Online Payments Services.

When will an Eligible Customer receive the Rebate?

For Eligible Customer who has used our Online Payments Services in a calendar month, the relevant Rebate will be credited to the Eligible Customer’s Airwallex account on or before the 16th day of the following calendar month.

For Eligible Customer who has subscribed for our Expense Management Services, the relevant Rebate will be credited to the Eligible Customer’s Airwallex account on or before the end of the following calendar month.

When is the Promotion Period?

'Promotion Period' means the period that commences on 5 September 2023, 00:00 Hong Kong time and ends on 31 December 2024, 23:59 Hong Kong time (both dates inclusive), unless otherwise notified by Airwallex.

Is there any cost to participate in the Promotion?

Airwallex does not charge you any cost, fee or expense to participate in the Promotion.

What are some other restrictions you should know?

The Promotion is not available in conjunction with other offers, discounts, packages or promotions (as may be launched by Airwallex from time to time), unless specified by Airwallex.

All applicable products, services and Partner Offers are directly provided to you by our partners. Our partners are solely responsible for all related obligations and liabilities. Airwallex is not the supplier of such products, services or Partner Offers or the description, photos or reference prices in relation to such products, services or Partner Offers offered to you, whether or not in connection with the Promotion. Any enquiry, claim or complaint in relation to the quality or availability of the products, services or Partner Offers offered by our partners or the accuracy of any of the aforementioned information provided by our partners shall be directed to the relevant party, not Airwallex. Airwallex shall assume no liability in respect thereof.

Eligible Transactions exclude transactions including but not limited to those expressly prohibited under and not supported by our Services pursuant to the Customer Agreements and/or the Acceptable Use Policy and transactions of similar nature. Eligible Transactions also exclude unposted, cancelled, suspended, refunded, unauthorized, charge back transactions and any other transaction as designated by Airwallex from time to time.

The eligibility of transactions for the purpose of the Promotion is determined by Airwallex in its sole and absolute discretion from time to time. Airwallex shall not be liable to determine the eligibility of any transactions for the Promotion before they are made by the Eligible Customer.

The Rebate with respect to Online Payments Services may be reversed if any Eligible Transactions (in full or in part) are subsequently, cancelled, suspended, frozen, reversed or refunded.

Rebates cannot be transferred to third parties or other accounts, or exchanged for cash or exchanged for any other gifts, returned or exchanged for other products or services.

Airwallex will not accept any liability if any information submitted by any third party partners, service providers, network providers, software and applications (including but not limited to Visa) to Airwallex has been delayed, lost, invalid or unidentifiable due to any technical problems of the computers or networks. For more details on this topic, please refer to the Customer Agreements.

No person other than the Eligible Customer and Airwallex (includes its successors and assigns) will have any right under the Contracts (Rights of Third Parties) Ordinance (Cap 623) to enforce or enjoy the benefit of any of the provision of these Terms.


The Eligible Customer shall indemnify, defend and hold harmless the Airwallex Group and its officers, directors, employees, advisors, agents, and subcontractors from and against any loss, damage or expense (including reasonable attorneys’ fees) incurred in connection with any claims, actions, demands, suits or proceedings made against the Airwallex Group by a third party or suffered by the Airwallex Group in connection with or as a result of the Eligible Customer’s breach of this Agreement, failure to comply with applicable law or the Eligible Customer’s use or misuse of the Promotion.

Termination and changes

The Promotion expires on 31 December 2024, 23:59 Hong Kong time, unless otherwise extended or shortened by Airwallex. Your participation in the Promotion is not guaranteed and may be revoked at any time in Airwallex’s sole and absolute discretion. Airwallex reserves the right to amend these Terms or cancel, suspend or amend the Promotion (or any part of it) at any time without prior notice. Should any disputes arise, the decision of Airwallex shall be final and conclusive.

For the avoidance of doubt, Airwallex reserves the right, at our sole and absolute discretion, to suspend or cancel offering the Promotion to you if we suspect that you are abusing or using the Promotion in a fraudulent or unlawful manner or for a fraudulent or unlawful purpose or if you are in breach of any of these Terms or the Customer Agreements or any of our terms and conditions you have agreed to with Airwallex. In case of any fraud, abuse, reversal, cancellation or charge back of Eligible Transactions in respect of which the relevant Rebate is awarded, Airwallex reserves the right to debit the equivalent amount of the relevant Rebate from the Eligible Customer's Airwallex account without prior notice.

Eligible Customer is advised to keep records of the relevant Eligible Transactions. In case of any disputes, Airwallex reserves the right to require the Eligible Customer to provide such records or submit relevant documents or proofs for verification purpose. Submitted documents or proofs will not be returned. The decision of Airwallex regarding the eligibility of relevant transactions shall be final and conclusive.

In case of any conflict between these Terms and Customer Agreements, these Terms shall prevail.

Privacy & security Any personal information that you provide to us will be used in accordance with our Privacy Policy.

Governing law These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.