Terms & Policies

HK | Airwallex Hong Kong Go Global (Travel) Promotion


Last updated: 3 May 2023

These terms and conditions (‘Terms’) set out the terms and conditions of your participation in the Airwallex Borderless Card Cash Rebate New Customer 2023 Promotion (‘Promotion') operated by Airwallex (Hong Kong) Limited (‘Airwallex’, ‘us’, ‘our’ or ‘we’). These Terms shall form part of any applicable agreements (‘Customer Agreements’) governing the use of card products issued by Airwallex to you (‘Airwallex Card’) and shall be construed accordingly. Capitalised terms used below shall have the same meaning given to them in the Customer Agreements unless otherwise defined in the Terms.

By participating in the Airwallex Hong Kong Go Global (Travel) Promotion (‘Promotion') and/or receiving the Cashback (as defined below), you agree to these Terms.

Who is eligible to participate in the Promotion?

You are eligible to participate in the Promotion and become an ‘Eligible Customer’ if all of the following requirements are satisfied during the Promotion Period:

  • you are a selected Airwallex customer which has received an invitation directly from Airwallex (‘Invitation Link’) to participate in the Promotion (as defined below);
  • you have enrolled in the Promotion through the Invitation Link; and
  • you have received an email confirmation from Airwallex that you have successfully enrolled in the Promotion.

Airwallex reserves the right to determine who it invites to participate in the Promotion.

What is the Promotion?

Eligible Customers are entitled to receive Cashback on Eligible Transactions offered by Airwallex, and if applicable, travel rewards offered by our partners as set out in the Airwallex Go Global Partner Offer Information Sheet - updated Jan 2024

All capitalised terms used in this paragraph (except Eligible Customers) are defined below.

What is Cashback?

Eligible Customers are entitled to receive a cash rebate ('Cashback') in United States Dollar ('USD') equal to:

  • one (1) percent of the amount of Eligible HKD Transactions; and
  • one (1) percent of the amount of Eligible Non-HKD Transactions.

Each Eligible Customer can enjoy Cashback for a period starting from the date of its receipt of an email confirmation from Airwallex that it has been successfully onboarded by Airwallex as a new Customer following satisfaction of all requirements from Airwallex (including the onboarding know-your-customer requests) ('Account Activation Date') until the earlier of: (i) the end of 90 calendar days from the Account Activation Date; and (ii) the expiry of the Promotion Period ('Cashback Period').

What are Eligible Transactions?

'Eligible Transaction' means an Eligible HKD Transaction or Eligible Non-HKD Transaction.

'Eligible HKD Transaction' means a Hong Kong dollars ('HKD') transaction of any amount made by Eligible Customers using the Airwallex Card.

'Eligible Non-HKD Transaction' means a non-HKD transaction with an amount of USD 30 or above made by Eligible Customers using the Airwallex Card.

When will you receive Cashback?

For an Eligible Customer who has made any Eligible Transactions in a calendar month, the relevant Cashback will be credited to the Eligible Customer’s Airwallex account on or before the end of the next calendar month. Any decimal place for Cashback will be rounded down to the nearest integer.

You will not be entitled to the Cashback if:

  • You close your Airwallex account before the Cashback has been credited; or
  • Your Airwallex account is not in good standing.

When is the Promotion Period?

'Promotion Period' means the period that commences on 4 May 2023, 00:00 Hong Kong time and ends on 30 June 2024, 23:59 Hong Kong time (both dates inclusive), unless otherwise notified by Airwallex.

Is there any cost to participate in the Promotion?

Airwallex does not charge you any cost, fee or expense to participate in the Promotion.

What are some other restrictions you should know?

The Promotion is not available in conjunction with other offers, discounts, packages or promotions (as may be launched by Airwallex from time to time), unless specified by Airwallex.

All applicable travel rewards, products, services, offers or discounts are directly provided to you by our partners. Our partners are solely responsible for all related obligations and liabilities. Airwallex is not the supplier of the travel rewards, products, services, offers or discounts or the description, photos or reference prices in relation to the travel rewards, products, services, offers or discounts offered to you in connection with the Promotion. Any enquiry, claim or complaint in relation to the quality or availability of the travel rewards, products, services, offers or discounts or the accuracy of any of the aforementioned information provided by our partners shall be directed to the relevant party, not Airwallex. Airwallex shall assume no liability in respect thereof.

Eligible Transactions exclude transactions including but not limited to those expressly prohibited under and not supported by our Services pursuant to the Customer Agreements and/or the Acceptable Use Policy and transactions of similar nature. Eligible Transactions also exclude unposted, cancelled, suspended, refunded, unauthorized, charge back transactions and any other transaction as designated by Airwallex from time to time.

The eligibility of transactions for the purpose of the Promotion is determined by Airwallex in its sole and absolute discretion from time to time. Airwallex shall not be liable to determine the eligibility of any transactions for the Promotion before they are made by the Eligible Customer.

The Promotion is available on a first-come-first-serve basis.

Cashbacks or certain travel rewards may be reversed if any Eligible Transactions (in full or in part) are subsequently, cancelled, suspended, frozen, reversed or refunded.

Cashbacks or certain travel rewards cannot be transferred to third parties or other accounts, or exchanged for cash or exchanged for any other gifts, returned or exchanged for other products or services.

Airwallex will not accept any liability if any information submitted by any third party partners, service providers, network providers, software and applications (including but not limited to Visa) to Airwallex has been delayed, lost, invalid or unidentifiable due to any technical problems of the computers or networks. For more details on this topic, please refer to the Customer Agreements.

No person other than the Eligible Customer and Airwallex (includes its successors and assigns) will have any right under the Contracts (Rights of Third Parties) Ordinance (Cap 623) to enforce or enjoy the benefit of any of the provision of these Terms.

Indemnification

The Eligible Customer shall indemnify, defend and hold harmless the Airwallex Group and its officers, directors, employees, advisors, agents, and subcontractors from and against any loss, damage or expense (including reasonable attorneys’ fees) incurred in connection with any claims, actions, demands, suits or proceedings made against the Airwallex Group by a third party or suffered by the Airwallex Group in connection with or as a result of the Eligible Customer’s breach of this Agreement, failure to comply with applicable law or the Eligible Customer’s use or misuse of the Promotion.

Termination and changes

The Promotion expires on 30 June 2024, 23:59 Hong Kong time, unless otherwise extended or shortened by Airwallex. Your participation in the Promotion is not guaranteed and may be revoked at any time in Airwallex’s sole and absolute discretion. Airwallex reserves the right to amend these Terms or cancel, suspend or amend the Promotion (or any part of it) at any time without prior notice. Should any disputes arise, the decision of Airwallex shall be final and conclusive.

For the avoidance of doubt, Airwallex reserves the right, at our sole and absolute discretion, to suspend or cancel offering the Promotion to you if we suspect that you are abusing or using the Promotion in a fraudulent or unlawful manner or for a fraudulent or unlawful purpose or if you are in breach of any of these Terms or the Customer Agreements or any of our terms and conditions you have agreed to with Airwallex. In case of any fraud, abuse, reversal, cancellation or charge back of transactions in respect of which the relevant Cashback is awarded, Airwallex reserves the right to debit the equivalent amount of the relevant Cashback from the Eligible Customer's Airwallex account without prior notice.

Eligible Customer is advised to keep records of the relevant Eligible Transactions. In case of any disputes, Airwallex reserves the right to require the Eligible Customer to provide such records or submit relevant documents or proofs for verification purpose. Submitted documents or proofs will not be returned. The decision of Airwallex regarding the eligibility of relevant transactions shall be final and conclusive.

In case of any conflict between these Terms and Customer Agreements, these Terms shall prevail.

Privacy & security

Any personal information that you provide to us will be used in accordance with our Privacy Policy.

Governing law

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.