Terms & Policies

Country or region
HKHong Kong SAR

Airwallex Hong Kong Asia Miles Promotion Term

These terms and conditions (‘Terms’) set out the terms and conditions of your participation in the Airwallex Asia Miles Promotion provided by Airwallex (Hong Kong) Limited (‘Airwallex’, ‘us’, ‘our’ or ‘we’). These Terms shall form part of any applicable agreements (‘Customer Agreements’) governing the use of the Airwallex Platform and Services and shall be construed accordingly. Capitalised terms used below shall have the same meaning given to them in the Customer Agreements unless otherwise defined in the Terms.

By participating in the Airwallex Asia Miles Promotion (‘Promotion') and/or receiving the Asia Miles Mileage Credits (‘Asia Miles’), you agree to these Terms.

Who is eligible to participate in the Promotion?

You are eligible to participate in the Promotion and become an ‘Eligible Customer’ if all of the following requirements are satisfied:

(a) You have signed up as a new Customer of Airwallex and enrolled in the Promotion through our dedicated landing page during the Promotion Period;

(b) You have been onboarded by Airwallex as a new Customer following satisfaction of all requirements from Airwallex (including the onboarding know-your-customer requests) (‘Onboarding’);

(c) You have attended a product demonstration session hosted by our product specialists before the end of the Onboarding Period (as defined below);

(d) You have made an eligible Transactions (as defined below) within 30 days of your Onboarding (‘Onboarding Period’) and within the Promotion Period;

(e) You are incorporated in Hong Kong;

(f) You or your nominated representative are member of the Asia Miles loyalty program which is operated by Asia Miles Limited (‘AML’); and

(g) You are not an existing Customer of Airwallex’s affiliates at the time of enrolling in the Promotion.

If you meet all of the eligibility requirements (‘Eligibility Requirements’) above, you may nominate one of your representatives for the purpose of receiving the Asia Miles awarded in accordance with these Terms. Airwallex reserves the right to refuse any Eligible Customers their participation in the Promotion for any reason.

What is the Promotion?

During the Promotion Period, Eligible Customers are entitled to:

(a) a one-time Welcome Award of 10,000 Asia Miles; and

(b) additional 10,000 Asia Miles upon making an eligible transactions within 30 days of your Onboarding (‘Onboarding Period’) during the Promotion Period.

How and when will you receive Asia Miles?

We will aim to have the relevant Asia Miles awarded under the Promotion credited to the Eligible Customer’s designated Asia Miles account by the end of the calendar month immediately following the month in which all the Eligibility Requirements are met.

For example, if you satisfy all Eligibility Requirements on 2 April 2022, we will aim to have the relevant Asia Miles credited to your designated account by 31 May 2022.

What are Eligible Transactions?

Eligible Transactions’ mean transactions conducted by Eligible Customers using the Airwallex Platform and Services but excludes transactions: (i) governed under our Marketplace Scale Terms, Merchant Scale Terms and Online Payment Terms; and (ii) conducted by Eligible Customers as part of the Collection Services or Payment Services (as defined under our Payout and FX Terms).

Eligible Transactions also exclude transactions expressly prohibited under and not supported by our Services pursuant to the Customer Agreements and/or the Acceptable Use Policy and transactions of similar nature. Eligible Transactions further exclude unposted, cancelled, suspended, refunded, unauthorized transactions and any other transaction as designated by Airwallex from time to time.

When is the Promotion Period?

‘Promotion Period’ means the period that commences on 26 March 2022, 00:00 Hong Kong time and ends on 31 December 2023, 23:59 Hong Kong time (both dates inclusive).

Is there any cost to participate in the Promotion?

Airwallex does not charge you any cost, fee or expense to participate in the Promotion.

What are some other restrictions you should know?

The issue, redemption and usage of Asia Miles shall be governed by Asia Miles Terms and Conditions. Airwallex accepts no liability in respect of the goods and services provided by AML or any additional offers which AML may or may not offer.

The Promotion is not available in conjunction with other offers, packages or promotions as may be launched by Airwallex from time to time, unless specified by Airwallex. Each Asia Miles account can only receive the relevant Asia Miles awarded under the Promotion once.

The eligibility of transactions for the purpose of the Promotion is determined by Airwallex in its sole and absolute discretion from time to time. Airwallex shall not be liable to determine the eligibility of any transactions before they are made by the Eligible Customer.

If any Eligible Transactions are subsequently cancelled, suspended, frozen or refunded such that the relevant Customer fails to satisfy the Eligibility Requirements, the Asia Miles awarded will not be awarded.

Asia Miles cannot be transferred to third parties or other accounts, or exchanged for any other gifts, returned or exchanged for other products with respect to Airwallex.


The Eligible Customer shall indemnify, defend and hold harmless the Airwallex Group and its officers, directors, employees, advisors, agents, and subcontractors from and against any loss, damage or expense (including reasonable attorneys’ fees) incurred in connection with any claims, actions, demands, suits or proceedings made against the Airwallex Group by a third party or suffered by the Airwallex Group in connection with or as a result of the Eligible Customer’s breach of this Agreement, failure to comply with Applicable Law or the Eligible Customer’s use or misuse of the Promotion. Termination and changes

The Promotion expires on 31 December 2023, 23:59 Hong Kong time, unless otherwise extended or shortened by Airwallex. Your participation in the Promotion is not guaranteed and may be revoked at any time in Airwallex’s sole and absolute discretion. Airwallex reserves the right to amend these Terms or cancel, suspend or amend this Promotion (or any part of it) at any time without prior notice. Should any disputes arise, the decision of Airwallex shall be final and conclusive.

For the avoidance of doubt, Airwallex reserves the right, at our sole and absolute discretion, to suspend or cancel offering the Promotion to you if we suspect that you are abusing or using the Promotion in a fraudulent or unlawful manner or for a fraudulent or unlawful purpose or if you are in breach of any of these Terms or the Customer Agreements or any of our terms and conditions you have agreed to with Airwallex. During the Promotion Period, in case of any fraud, abuse, reversal, cancellation or charge back of transactions in respect of which the Asia Miles is awarded, Airwallex reserves the right to debit or request AML to debit the relevant amount of Asia Miles from the Eligible Customer's Asia Miles account without prior notice.

Eligible Customers are required to keep records of their relevant Eligible Transactions. In case of any disputes, Airwallex reserves the right to require the Eligible Customer to provide such records or submit relevant documents or proofs for verification purpose. Submitted documents or proofs will not be returned. The decision of Airwallex regarding the eligibility of relevant transactions shall be final and conclusive.

In case of any conflict between these Terms and Customer Agreements, these Terms shall prevail.

Privacy & Security

Any personal information that you provide to us will be used in accordance with our Privacy Policy. In addition, by participating in the Promotion, you expressly consent that any personal information that you provide to us may be shared with AML for purposes of the Promotion and all related administrative actions in connection therewith.