Terms & Policies
Airwallex Hong Kong Asia Miles Promotion Terms
These terms and conditions (‘Terms’) set out the terms and conditions of your participation in the Airwallex Asia Miles Promotion provided by Airwallex (Hong Kong) Limited (‘Airwallex’, ‘us’, ‘our’ or ‘we’). These Terms shall form part of any applicable agreements (‘Customer Agreements’) governing the use of the Airwallex Platform and Services and shall be construed accordingly. Capitalised terms used below shall have the same meaning given to them in the Customer Agreements unless otherwise defined in the Terms.
By participating in the Airwallex Asia Miles Promotion (‘Promotion') and/or receiving the Asia Miles (as defined below), you agree to these Terms.
Who is eligible to participate in the Promotion?
You are eligible to participate in the Promotion and become an ‘Eligible Customer’ if all of the following requirements are satisfied:
(a) You have signed up as a new Customer of Airwallex and enrolled in the Promotion through our dedicated landing page during the Promotion Period;
(b) You have been onboarded by Airwallex as a new Customer following satisfaction of all requirements from Airwallex (including the onboarding KYC requests);
(c) You are incorporated in Hong Kong;
(d) You or your nominated representative are member of the Asia Miles loyalty program which is operated by Asia Miles Limited (‘AML’); and
(e) You are not an existing Customer of Airwallex’s affiliates at the time of enrolling in the Promotion.
If you meet all of the Eligibility Requirements above, you may nominate one of your representatives for purposes of awarding Asia Miles in accordance with these Terms.
Airwallex reserves the right to refuse any Eligible Customers their participation in the Promotion for any reason.
What is the Promotion?
During the Promotion Period, Eligible Customers are entitled to:
(a) a one-time Welcome Award as described in these Terms; and
(b) earn Asia Miles Mileage Credits (‘Asia Miles’) on Eligible Transactions during the Promotion Period according to the Award Rate.
What is the Welcome Award?
Eligible Customers will be entitled to a one-time Welcome Award of 5,000 Asia Miles (the ‘Member Welcome Award’). If you are a Cathay Business Plus member and you become an Eligible Customer during the Promotion Period through our dedicated landing page specifically for Cathay Business Plus members, the Welcome Award shall be 8,000 Asia Miles (‘Business Plus Award’).
For the avoidance of doubt, you are only entitled to either the Member Welcome Award or the Business Plus Award. The Member Welcome Award and the Business Plus Award are not interchangeable.
How many Asia Miles can you earn with Eligible Transactions?
For every HKD50 (or equivalent in foreign currency) of Eligible Transactions, the Eligible Customer is entitled to one (1) Asia Mile (‘Award Rate’). The amount of your Eligible Transactions will be aggregated each calendar month and converted to Asia Miles at the Award Rate, and the balance of your Eligible Transactions reset to zero at the end of each calendar month. We calculate the aggregate amount of your Eligible Transactions each month as follows. The amount of each Eligible Transaction is calculated in USD and is calculated based on the selling currency. If the selling currency is not in USD, we convert the selling currency into USD with reference to an exchange rate used by Airwallex at the time of the transaction. At the end of each calendar month, the USD amount of all Eligible Transactions will then be aggregated and converted to HKD for purposes of calculating the amount of Asia Miles earned under the Award Rate.
For example, if you conduct two Eligible Transactions in the same calendar month, one being an FX Conversion from Japanese Yen (JPY) to Korean Won (KRW), and the other one being an FX Conversion from USD to Euro. For the first transaction, we will convert the JPY amount into USD at the prevailing rate at the time of the transaction. For the second transaction, we will use the actual USD amount. At the end of the calendar month, we will aggregate these two USD amounts and convert this aggregate amount into HKD, and award 1 Asia Mile for every HKD50, and the balance of your aggregated Eligible Transactions will be reset to zero.
Eligible Customers can earn a maximum of 15,000 Asia Miles per Promotion Year. If the Eligible Customer is registered as a Cathay Pacific Business Plus member and has enrolled as an Airwallex Customer on the dedicated landing page specifically for Cathay Business Plus members, such Eligible Customer can earn a maximum of 20,000 Asia Miles per Promotion Year.
‘Promotion Year’ means each of the following periods:
|1||1 September 2021, 00:00 Hong Kong time||31 August 2022, 23:59 Hong Kong time|
|2||1 September 2022, 00:00 Hong Kong time||31 August 2023, 23:59 Hong Kong time|
How and when will you receive Asia Miles?
We will aim to have the relevant Asia Miles earned under the Promotion credited to the Eligible Customer’s Asia Miles account by the end of the calendar month immediately following the month in which the activity giving rise to the entitlement for Asia Miles earned by you took place. Any decimal place for Asia Miles will be rounded down to the nearest integer.
For example, if you make Eligible Transactions on 28 October 2021, we will aim to have the relevant Asia Miles credited to your account by 30 November 2021.
If the relevant Asia Miles have not been credited to the Eligible Customer’s Asia Miles account, the Eligible Customer may request for the missing Asia Miles (that were earned or awarded during the Promotion Period) until two (2) months from the date of the Eligible Transaction.
What are Eligible Transactions?
‘Eligible Transactions’ mean FX Conversions made by Eligible Customers using the Airwallex Platform and Services during the Promotion Period.
Eligible Transactions exclude any FX Conversions or transactions undertaken using any form or type of payment cards. Eligible Transactions also exclude transactions expressly prohibited under and not supported by our Services pursuant to the Customer Agreements and/or the Acceptable Use Policy and transactions of similar nature. Eligible Transactions further exclude unposted, cancelled, suspended, refunded, unauthorized transactions and any other transaction as designated by Airwallex from time to time.
When is the Promotion Period?
‘Promotion Period’ means the period that commences on 1 September 2021, 00:00 Hong Kong time and ends on 31 August 2023, 23:59 Hong Kong time (both dates inclusive).
Is there any cost to participate in the Promotion?
Airwallex does not charge you any cost, fee or expense to participate in the Promotion.
What are some other restrictions you should know?
The issue, redemption and usage of Asia Miles shall be governed by Asia Miles Terms and Conditions (https://www.asiamiles.com/en/terms-and-conditions.html). Airwallex accepts no liability in respect of the goods and services provided by AML or any additional offers which AML may or may not offer.
Asia Miles are not available in conjunction with other offers, packages or promotions as may be launched by Airwallex from time to time, unless specified by Airwallex.
The eligibility of transactions for the purpose of the Promotion is determined by Airwallex in its sole and absolute discretion from time to time. Airwallex shall not be liable to determine the eligibility of any transactions before they are made by the Eligible Customer.
The earning of Asia Miles may also be reversed if any Eligible Transactions are subsequently cancelled, suspended, frozen or refunded.
Asia Miles cannot be transferred to third parties or other accounts, or exchanged for any other gifts, returned or exchanged for other products with respect to Airwallex.
The Eligible Customer shall indemnify, defend and hold harmless the Airwallex Group and its officers, directors, employees, advisors, agents, and subcontractors from and against any loss, damage or expense (including reasonable attorneys’ fees) incurred in connection with any claims, actions, demands, suits or proceedings made against the Airwallex Group by a third party or suffered by the Airwallex Group in connection with or as a result of the Eligible Customer’s breach of this Agreement, failure to comply with Applicable Law or the Eligible Customer’s use or misuse of the Promotion.
Termination and changes
The Promotion expires on 31 August 2023, 23:59 Hong Kong time, unless otherwise extended or shortened by Airwallex. Your participation in the Promotion is not guaranteed and may be revoked at any time in Airwallex’s sole and absolute discretion. Airwallex reserves the right to amend these Terms or cancel, suspend or amend this Promotion (or any part of it) at any time without prior notice. Should any disputes arise, the decision of Airwallex shall be final and conclusive.
For the avoidance of doubt, Airwallex reserves the right, at our sole and absolute discretion, to suspend or cancel offering the Promotion to you if we suspect that you are abusing or using the Promotion in a fraudulent or unlawful manner or for a fraudulent or unlawful purpose or if you are in breach of any of these Terms or the Customer Agreements or any of our terms and conditions you have agreed to with Airwallex. During the Promotion Period, in case of any fraud, abuse, reversal, cancellation or charge back of transactions in respect of which the Asia Miles is awarded, Airwallex reserves the right to (request AML to) debit the relevant amount of Asia Miles from the Eligible Customer's Asia Miles account without prior notice.
Eligible Customers are required to keep records of their relevant Eligible Transactions. In case of any disputes, Airwallex reserves the right to require the Eligible Customer to provide such records or submit relevant documents or proofs for verification purpose. Submitted documents or proofs will not be returned. The decision of Airwallex regarding the eligibility of relevant transactions shall be final and conclusive.
In case of any conflict between these Terms and Customer Agreements, these Terms shall prevail.
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