Most businesses have spent the last decade getting their online house in order. Payments, customer data, and financial operations all talk to each other. Continuous innovations deliver better, more seamless online shopping experiences. Processes that used to take days are now automated. AI is starting to handle work that used to require whole teams.
Walk into the physical store, and it's a different world.
For many businesses, in-store payments are still running on hardware and systems that don't connect to anything else. Every new market means a new terminal, a new vendor, a new set of reconciliation headaches. The experience a customer has online and the one they have in-store often feel like they belong to two different companies. Because operationally, they kind of do.
Introducing Airwallex POS Payments. By extending our global financial platform to the physical countertop, we're bringing online and in-store payments together, reducing the fragmentation that has long held in-store payments back, and giving enterprises a truly global foundation for growth. Airwallex POS Payments is now available across the UK, Europe, Hong Kong, and Singapore, with the US and Australia on the roadmap.
The problem with legacy POS
Traditional POS solutions were built for a different era: hardware-first, single-market, with limited flexibility for local payment methods or evolving customer preferences. As commerce has evolved, these systems have struggled to keep up.
The result is fragmentation. In-store and online payments run on separate infrastructure. Integrations with OMS and ERP systems take months. Reporting is disconnected. Entering a new market means onboarding a new acquirer, navigating new compliance, and adding another vendor to manage. What starts as a local deployment becomes a complex web that slows expansion and increases cost.
The impact goes beyond technical complexity. Loyalty programs break down between channels. Teams reconcile data manually across vendors. Payments data stays siloed, limiting visibility and making it harder to scale.
What Airwallex POS does differently
Rather than treating in-store payments as a hardware add-on, Airwallex POS creates a unified commerce stack, bringing online and in-store payments together on a single, global platform.
Unified online and in-store payments: consistent payment flows, reporting, and customer experiences across channels.
Flexible integration: SDKs and APIs designed to integrate with your existing POS, OMS, ERP, or platform architecture, enabling different deployment models without rebuilding your stack.
Global scale with one integration: local payment methods and a unified processing infrastructure across markets.
Platform monetisation: in-person payments embedded into your product, with new revenue opportunities through additional financial services.
SoftPOS support from day one: With Airwallex SoftPOS SDK, you can embed in-person payments acceptance into your app without having to ship hardware devices to the businesses using your app.
For enterprise retailers, this means deeper visibility and control across channels and markets, with the flexibility to integrate Airwallex in-person payments into existing POS stacks, and simplify reconciliation by bringing online and in-store transactions into one place.
For SaaS platforms, it means the ability to embed in-store payments directly into their products—reducing engineering overhead while unlocking new monetisation opportunities through POS payments and embedded financial services such as accounts, payouts, and cards.
Deliverect, whose ordering solutions power restaurants and hospitality businesses globally, is already building on it. "We’ve been working closely with Airwallex for the launch of our new self-ordering kiosks," said Zhong Xu, co-founder and CEO of Deliverect. "Airwallex's SoftPOS capabilities enable us to accept payments directly through our ordering solutions without adding new payment hardware, helping us build an even better customer experience than we previously could. We plan to use Airwallex POS Payments in all our major markets."
Explore Airwallex POS to see how unified in-store and online payments can power your next stage of growth.
The Airwallex Editorial Team
Airwallex’s Editorial Team is a global collective of business finance and fintech writers based in Australia, Asia, North America, and Europe. With deep expertise spanning finance, technology, payments, startups, and SMEs, the team collaborates closely with experts, including the Airwallex Product team and industry leaders to produce this content.
