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Airwallex Borderless Card New Customer Cash Rebate 2023 - 2024 Promotion Terms

Last updated: 22 December 2023

These terms and conditions (‘Terms’) set out the terms and conditions of your participation in the Airwallex Borderless Card New Customer Cash Rebate 2023 - 2024 Promotion (‘Promotion') operated by Airwallex (Hong Kong) Limited (‘Airwallex’, ‘us’, ‘our’ or ‘we’). These Terms shall form part of any applicable agreements (‘Customer Agreements’) governing the use of card products issued by Airwallex to you (‘Airwallex Card’) and shall be construed accordingly. Capitalised terms used below shall have the same meaning given to them in the Customer Agreements unless otherwise defined in the Terms.

By participating in the Promotion and/or receiving the Cashback (as defined below), you agree to these Terms.

Who is eligible to participate in the Promotion?

You are eligible to participate in the Promotion and become an ‘Eligible Customer’ if all of the following requirements are satisfied during the Promotion Period:

  • you are a selected Airwallex customer which have received an invitation directly from Airwallex (‘Invitation Link’) to participate in the Promotion (as defined below);
  • you have enrolled in the Promotion on the Airwallex webapp through the Invitation Link(s); and
  • you have received a confirmation on the Airwallex webapp that you have successfully enrolled in the Promotion.

Airwallex reserves the right to determine who it invites to participate in the Promotion.

What is the Promotion?

Eligible Customers are entitled to receive Cashback on Eligible Transactions made during the Cashback Period (all capitalised terms used in this paragraph are defined below).

What is Cashback?

Eligible Customers are entitled to receive a cash rebate ('Cashback') in United States Dollar ('USD') equal to:

  • one (1) percent of the amount of Eligible HKD Transactions; and
  • one (1) percent of the amount of Eligible Non-HKD Transactions.

Each Eligible Customer can enjoy Cashback for a period starting from the date of its receipt of an email confirmation from Airwallex that it has been successfully onboarded by Airwallex as a new Customer following satisfaction of all requirements from Airwallex (including the onboarding know-your-customer requests) ('Account Activation Date') until the earlier of: (i) the end of 90 calendar days from the Account Activation Date; and (ii) the expiry of the Promotion Period ('Cashback Period').

What are Eligible Transactions?

'Eligible Transaction' means an Eligible HKD Transaction or Eligible Non-HKD Transaction but excludes any Excluded Transactions

'Eligible HKD Transaction' means a Hong Kong dollars ('HKD') transaction of any amount made by Eligible Customers using the Airwallex Card.

'Eligible Non-HKD Transaction' means a non-HKD transaction with an amount of USD 30 or above made by Eligible Customers using the Airwallex Card.

'Excluded Transaction' means any HKD or non-HKD transaction made by Eligible Customers using the Airwallex Card with the following merchant categories:

  • Charities
  • Tax Payments
  • Government Services (Not Elsewhere Classified)
  • Fines
  • Electronics Stores
  • U.S. Federal Government Agencies or Departments
  • Court Costs, Including Alimony and Child Support
  • Postal Services – Government Only
  • Miscellaneous Food Stores – Convenience Stores and Specialty Markets
  • Insurance Sales, Underwriting, and Premiums
  • Direct Marketing – Insurance Services
  • Fast Food Restaurants
  • Parking Lots, Parking Meters and Garages
  • Movie Theaters, Motion Picture Theaters
  • Cable, Satellite and Other Pay Television/Radio/Streaming Services
  • Theatrical Producers (Except Motion Pictures) and Ticket Agencies
  • Real Estate
  • Colleges, Universities, Professional Schools, and Junior Colleges
  • Elementary and Secondary Schools
  • Correspondence Schools
  • Business and Secretarial Schools
  • Vocational and Trade Schools
  • Schools and Educational Services (Not Elsewhere Classified)
  • Non-Financial Institutions – Foreign Currency, Liquid and Cryptocurrency Assets (for example: Cryptocurrency), Money Orders (Not Money Transfer), Account Funding (not Stored Value Load), Travelers Cheques, and Debt Repayment
  • Non-Financial Institutions – Stored Value Card Purchase/Load

When will you receive Cashback?

For an Eligible Customer who has made any Eligible Transaction in a calendar month, the relevant Cashback will be credited to the Eligible Customer’s Airwallex account on or before the end of the next calendar month. Any decimal place for Cashback will be rounded down to the nearest integer.

You will not be entitled to the Cashback if:

  • You close your Airwallex account before the Cashback has been credited; or
  • Your Airwallex account is not in good standing.

When is the Promotion Period?

'Promotion Period' means the period that commences on 22 December 2023, 00:00 Hong Kong time and ends on 30 June 2024, 23:59 Hong Kong time (both dates inclusive), unless otherwise notified by Airwallex.

Is there any cost to participate in the Promotion? Airwallex does not charge you any cost, fee or expense to participate in the Promotion.

What are some other restrictions you should know?

This Promotion is not available in conjunction with any other offers, discounts, packages or promotions (as may be launched by Airwallex from time to time), unless specified by Airwallex.

The eligibility of transactions for the purpose of the Promotion is determined by Airwallex in its sole and absolute discretion from time to time. Airwallex shall not be liable to determine the eligibility of any transactions for the Promotion before they are made by the Eligible Customer.

Eligible Transactions exclude transactions including but not limited to those expressly prohibited under and not supported by our Services pursuant to the Customer Agreements and/or the Acceptable Use Policy and transactions of similar nature. Eligible Transactions also exclude unposted, cancelled, suspended, refunded, unauthorized, charge back transactions and any other transaction as designated by Airwallex from time to time.

The Promotion is available on a first-come-first-serve basis.

Cashbacks may be reversed if any Eligible Transactions (in full or in part) are subsequently cancelled, suspended, frozen or refunded. Airwallex also reserves the right to debit the Cashbacks from your account without prior notice where any fraud, abuse or unlawful conduct has occurred.

Cashback cannot be transferred to third parties or other accounts, or exchanged for any other gifts, returned or exchanged for other products or services.

Airwallex will not accept any liability if any information submitted by any third party service providers, network providers, software and applications (including but not limited to Visa) to Airwallex has been delayed, lost, invalid or unidentifiable due to any technical problems of the computers or networks. For more details on this topic, please refer to the Customer Agreements.

No person other than the Eligible Customer and Airwallex (includes its successors and assigns) will have any right under the Contracts (Rights of Third Parties) Ordinance (Cap 623) to enforce or enjoy the benefit of any of the provision of these Terms.


The Eligible Customer shall indemnify, defend and hold harmless the Airwallex Group and its officers, directors, employees, advisors, agents, and subcontractors from and against any loss, damage or expense (including reasonable attorneys’ fees) incurred in connection with any claims, actions, demands, suits or proceedings made against the Airwallex Group by a third party or suffered by the Airwallex Group in connection with or as a result of the Eligible Customer’s breach of this Agreement, failure to comply with applicable law or the Eligible Customer’s use or misuse of the Promotion.

Termination and changes

The Promotion expires on 30 June 2024, 23:59 Hong Kong time, unless otherwise extended or shortened by Airwallex. Your participation in the Promotion is not guaranteed and may be revoked at any time in Airwallex’s sole and absolute discretion. Airwallex reserves the right to amend these Terms or cancel, suspend or amend this Promotion (or any part of it) at any time without prior notice. Should any disputes arise, the decision of Airwallex shall be final and conclusive.

For the avoidance of doubt, Airwallex reserves the right, at our sole and absolute discretion, to suspend or cancel offering the Promotion to you if we suspect that you are abusing or using the Promotion in a fraudulent or unlawful manner or for a fraudulent or unlawful purpose or if you are in breach of any of these Terms or the Customer Agreements or any of our terms and conditions you have agreed to with Airwallex. In case of any fraud, abuse, reversal, cancellation or charge back of transactions in respect of which the relevant Cashback is awarded, Airwallex reserves the right to debit the equivalent amount of the relevant Cashback from the Eligible Customer's Airwallex account without prior notice.

Eligible Customer is advised to keep records of the relevant Eligible Transactions. In case of any disputes, Airwallex reserves the right to require the Eligible Customer to provide such records or submit relevant documents or proofs for verification purpose. Submitted documents or proofs will not be returned. The decision of Airwallex regarding the eligibility of relevant transactions shall be final and conclusive.

In case of any conflict between these Terms and Customer Agreements, these Terms shall prevail.

Privacy & security

Any personal information that you provide to us will be used in accordance with our Privacy Policy.

Governing law These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

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