Pre-requisites

1. You must have a valid and activated Airwallex account
2. Klarna must be enabled and activated as a payment method in Airwallex (Please ensure you do this before proceeding)

Installation Steps

1. Go to Airwallex Klarna Payments app and click Add app

2. Click Install app

3. Click Manage. You will be redirected to set up your Airwallex account before receiving payments

4. Log in to your Airwallex account and select an account that you want to connect to your Shopify store, and click Connect. You will be redirected back to your Shopify settings after connecting. Note: Please ensure you have Klarna as a payment method enabled and activated for the account you are connecting to

5. Ensure that customer contact is set to email only(This is as Klarna requires an email address for all transactions) This means that any transactions made with phone number only will fail

• You can do this from your Shopify Admin > Settings > Checkout
• Select Email only under Customer contact method

6. Within your settings, you can check if the Klarna option is ticked so that the logo will be shown on your check-out page. Click Activate Airwallex and you are all set! (Please only activate after Klarna as a payment method has been activated on your linked Airwallex account)

You should now be able to see Klarna as a payment method on your store!

7. To help more of your shoppers check out with Klarna, ensure you have currency switching turned on. You can check this from Airwallex > Payments > Settings

1. Enable test mode in Settings>Payments>Airwallex Klarna>Manage if you want to mock successful and failed transactions before going live.

2. You can then go to your store and attempt to check out with Klarna. You will be able to see the following page after selecting Klarna as a payment method

3. Mock the different statuses by clicking on the status that you wish to test. For the payment pending states, they will be pending before transitioning to "Success" or "Failure" after 10 minutes.

Overview

With Klarna, the shopper can choose to:

1. Pay now: Pay the whole amount instantly by card, direct debit, or other funding sources.
2. Pay later: Pay after the goods have been delivered, e.g., in 30 days.
3. Pay in parts: Pay in several (3 or 4) installments over time.

For more details you can check out our Klarna Docs

Experience Walk-through

When a customer visits your online store, they will be able to see a row under Payment in the checkout page named Klarna

Possible Scenarios

There are three possible scenarios that a shopper can experience when using Klarna as a payment method.

Desktop:

Mobile:

Scenario 1

Scenario: Shopper is using eligible currency and billing country. For the eligible countries and currencies please refer to our Klarna Docs

Shopper Experience:

Shoppers will be brought to Klarna directly where they can select their preferred way to pay before order confirmation. A sample flow is shown below

Scenario 2

Scenario: Shopper is using an eligible billing country but the store currency is NOT eligible. For the eligible countries and currencies please refer to our Klarna Docs

Shopper Experience:

Shoppers will be brought to a page where they will be shown the currency they will pay in and the rate that was used for conversion. This is to provide transparency to the shopper

Scenario 3

Scenario: Shopper is NOT using either eligible currency and billing country. For the eligible countries and currencies please refer to our Klarna Docs

Shopper Experience:

Shoppers will be brought to a page where the reason why they are unable to check out. The flow is shown below