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Cancellations

In case you need to cancel a purchase before actually collecting the funds from the Customer or you detect something abnormal prior to retrieving the funds, you need to cancel the transaction. The cancellation implies you cannot collect the funds from the shopper and the operation cannot be reversed.

These are the steps you need to follow:

  1. Use the Airwallex API or WebApp to cancel the Payment Intent. It will cancel it in full.
  2. You will be immediately informed that the cancellation request has been received.
  3. You will be notified if the cancellation has succeeded through our asynchronous notifications.