Log inGet started
Airwallex logo
Core API
Transactional FX
Back to home
OverviewChoose your payments solutionGet started with payments
Online payments
Invoice integrations
Manage payments
Place a hold on a payment methodCancellationsRefundsDisputes
Dispute flow of cardsHandle disputes on the Airwallex web appRespond to dispute with different reasonsDispute reason codesPre-chargeback programsDispute notifications
Risk managementReporting


A dispute, also called as a payment chargeback, occurs when a consumer challenges a transaction and asks to reverse it. It is a protection tool that allows consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute. Disputes usually happen in card payments but can also happen in other payment methods like digital wallets. It is the merchant’s responsibility to decide whether to accept or defend the disputes.