Last updated: 1 July 2020
This acceptable use policy sets out the terms under which you may access and use any of our Services. It applies as soon as you access and/or use our Services. Check the Customer Agreement or Payment and FX Terms for the meaning of defined words (those with capital letters).
What you cannot do
You may use our Services only for lawful purposes. You may not use our Services:
in any way that breaches any applicable local, national or international law or regulation or causes Airwallex to breach any applicable law or regulation;
We do not provide our Services to businesses or support transactions which involve:
We do not provide our Services to the following categories of entities:
You also agree:
You may only use your Global Account number (as we provided to you) to receive funds for the following purposes:
You may only fund payments from a bank account in your own name to the account number we provide to you in connection with the Payment Services
You must not use our Services for the following purposes:
These content standards apply to (a) any material you contribute to our Services or (b) any content you publish, broadcast, share or circulate on, by or through a website or any online platform that utilizes our Services. Content includes any information, data, communication, video, text, graphics, photos sounds, music, audiovisual works, chat feed comments. These contributions or content must:
These contributions or content must not:
If you operate any website or online platform that utilizes our Services, you
must have robust policies, procedures and processes regarding restricted or prohibited content and users’ code of conduct to (x) monitor, detect, restrict and remove inappropriate offensive or illegal content that might have a negative impact our goodwill, reputation or reputation and (y) block, blacklist and remove users of your website or online platform that provide inappropriate, offensive or illegal Content;
you shall remove content or block users of your online platform promptly if we request you to do so;
The Services we offer relate to a range of Supported Currencies. The Supported Currencies may differ depending on the Service. We have set out an indication of the different Supported Currencies for the relevant Service or feature of the Service below. The Supported Currencies may change from time to time as we add additional capability or are required to remove or change existing capabilities.
Payment Currencies. We set out in our Payout Guide details of how you can make payments to supported jurisdictions and in what currencies. These include the following currencies:
|Major Currency||Exotic Currency|
Collection Currencies (Global Account). We support collection of funds through approved Global Accounts as follows:
|Collection Currency||Account Domicile|
|USD||United States of America|
Funding Currencies. We allow you to pay funds to the Wallet in the following currencies: AUD, NZD, USD, EUR, HKD, CNY, GBP, JPY, SGD, CAD, CHF.
Wallet Currencies. We allow you to hold the following currencies in the Wallet: AUD, NZD, USD, EUR, HKD, CNY, GBP, JPY, SGD, CAD, THB, CHF and KRW.
Card Currencies. If you are approved to request and use Cards, certain currencies will be permitted for Card payments. If the transaction is in the transaction currency then the funds will be deducted from the balance held in the billing currency specified in the table below.
|Transaction Currency||Billing Currency|
|All other supported currencies||AUD (Base Currency)|
Payment Facilitation Currencies. We currently support WeChat payment acceptance in CNY and AUD in Australia. We presently settle funds as follows:
|Transaction Currency||Settlement Currency|
Other restrictions. We may place other restrictions on the currencies you may convert from one currency into another currency. Please contact us if you would like further details on these restrictions.
Unless you have received approval for a higher limit, you can only make a transaction involving a foreign currency conversion where your open positions or unsettled transactions do not exceed USD100,000 (or its equivalent) at the time of requesting the transaction with us. If you structure multiple transactions to exceed this amount, we may block those transactions.
We may review our internal credit risk policies from time to time and adjust our transaction limits in line with those policies. If we lower the transaction limit, we will give you reasonable notice of such change.
We alone will determine whether there has been a breach of this acceptable use policy through your use of our Services.
We take breach of this policy seriously and may take the following actions:
This policy does not limit any of our rights in our agreements with you or the implementation of our risk appetite in accordance with our internal policies, our banking partners’ policies or the policies of participants in our payment network
We may revise this acceptable use policy at any time by amending this page. You will want to check it regularly as it is legally binding on you.