Last updated: 5 October 2026

Download PDF

IDENTITY VERIFICATION TERMS AUSTRALIA

Background

This collection notice explains how Airwallex Pty Ltd (ACN 609 653 312) and its related Australian entities (together, Airwallex, we or us) will collect, use, disclose and store your personal information to verify your identity, as required by the applicable privacy and identity verification laws in Australia. 

How and why we collect your personal information

Airwallex is required to verify the identity of its users, including any person who is the ultimate beneficial owner of your business or who has control of your business (such as a director or a shareholder).

We need to do this for risk management purposes and to meet our obligations under anti-money laundering and counter-terrorism financing (AML/CTF) laws and regulations before you can use our products and services.

By consenting, you confirm you have the consent of those people and they have expressly agreed for us to verify their identity with our service providers and database owners and specifically for Airwallex to:

(a) make an identity verification request with one or more of our service providers;

(b) verify their identity by electronically disclosing their personal information such as:

(i) their name, residential address and date of birth;

(ii) any information on an identification document such as a drivers licence or passport.

You also confirm that you are aware that: 

(c) Airwallex may request for our service providers to provide an assessment of whether the personal information you provide matches (in whole or in part) personal information held by them; 

(d) our service providers may prepare and provide Airwallex with such an assessment; and

(e) our service providers may use the personal information that you provide for the purposes of preparing such an assessment. 

Airwallex may use the following data sources and services providers for the purpose of electronic verification:

• Trulioo Information Services Inc (Trulioo)

• Datazoo Pty Ltd (Datazoo)

• Any  agency that we have access to the purpose of electronic verification (including any government agency or credit reporting agency)

• Department of Foreign Affairs and Trade

• Australian Border Force

• Department of Human Services

• Australian Electoral Commission

• Australian State and Territory Births, Deaths and Marriages Registries

Third party verification services

Some of the above data sources are accessed through third party verification services via a service provider such as Trulioo or Datazoo. In this case, your information is matched against official records held by the government agency responsible for issuing the relevant identity document. 

For more information on the operation and management of these services in Australia please refer to the privacy policies of the responsible government agencies. 

Further information:

We may also access information from other data sources not specifically listed.

It's important to note that electronic verification that involves a credit reporting agency does not impact the credit file or credit eligibility of the person.

If you or any authorised person do not provide consent, then Airwallex may not be able to provide you with its products or services, and you should not provide us with the information requested. However, we will make available alternative means of verifying identity in certain instances.

Our Privacy Policy (https://www.airwallex.com/global/terms/privacy-policy#scope-of-policy) and Global Privacy Centre (https://www.airwallex.com/global/terms/global-privacy-centre) contain additional information about how we handle your personal information, how you can access your personal information and how you can seek correction of such information. It also explains how to complain about a breach of privacy laws and how Airwallex will deal with such a complaint.