Bird selects Airwallex to power its global financial infrastructure

Learn how Bird uses Airwallex’s financial infrastructure to simplify payments for over 29,000 customers, replacing the more than 20 global banks it relied on previously.

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20 global banks

Replaced by Airwallex infrastructure

29,000+ customers

Served by Bird worldwide

54M+ API requests

handled per day by Airwallex

Bird’s mission is to create a world where communicating with a business is as easy as talking with a friend. Headquartered in Amsterdam, Bird processes over 5 trillion+ messages, calls, and emails for over 29,000 customers such as; Google, Facebook and Uber across channels like WhatApp, Email, SMS, and many more.



Company size

800+ employees


Software & tech services


Global Accounts
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Introducing Bird

Bird (formerly MessageBird) powers the communication between businesses and their customers — across any channel, always with the right context, and on every corner of the planet. If you’ve ever ordered takeaway, returned a package, contacted customer service, or requested a login code, you’ve probably interacted with Bird technology. 

Bird is used by leading technology companies across many sectors – including Google, Facebook and Uber – to process over 5 trillion+ messages, calls and emails for 29,000 customers worldwide. 


Today the platform transacts hundreds of millions of USD annually and is growing fast, creating a scaling challenge for its finance team. 

Bird’s financial infrastructure was fragmented across 10+ entities and currencies, and supported by different regional banking partners. This fragmentation created process inefficiencies and unnecessarily costly fund flows. Moreover, central to the efficiency of Bird operations was a sophisticated integration with its ERP system, NetSuite, which its global banking partners could not accommodate or adequately support.

It also left the Finance team with a heavy manual workload and obscured a true picture of the company’s global financial position. 

“As we scaled the product and expanded to new territories we quickly found our financial operations were becoming fragmented, inefficient and limiting our ability to move quickly. The finance team was also having to manage an ever growing AP and AR function with a significant manual overhead.

“We needed to find a global payments partner that could offer all the services and coverage of our existing banking infrastructure combined. They’d need to have great APIs and strong technical capabilities. Airwallex was the perfect match,” says Robert Vis, Founder and CEO at Bird.


Bird uses Airwallex to consolidate its financial infrastructure into one provider to provide end-to-end visibility of multi-entity accounts and its virtual card infrastructure. Bird also leverages Airwallex’s extensive global coverage to make single and batch payouts to suppliers around the world and make payroll, which it can reconcile more easily thanks to the purpose-built integration between Airwallex and NetSuite.

How it works

Accounts infrastructure

Using the Airwallex Global Treasury and Payments Network (GTPN), Bird can instantly spin up local accounts in multiple currencies in each of its operating markets. From one dashboard, the finance team can access a real-time group view of all accounts and manage intra-account money movement at optimal spot rates.

Payouts & FX

As part of its product, Bird pays hundreds of suppliers on a regular basis. It uses Airwallex’s multi-level Approvals feature to better control spend in a time-efficient manner. The finance team can also instantly issue virtual and physical cards to create easily reconcilable supplier payments.  

NetSuite integration

While integration to NetSuite (and more) is available as standard for Airwallex customers, Airwallex and Bird worked together on a more sophisticated integration that would provide greater speed and depth of reconciliation with NetSuite. 

Card issuing

Bird is using Airwallex’s virtual card issuing product to pay its global suppliers and marketing spend with greater control and tracking.


Bird uses Airwallex’s batch transfers functionality to run its own payroll across entities, removing the need for an additional provider and reducing the complexity for the finance team. 


Speed, agility and enhanced partner support

As an API-first platform which is also experiencing strong global growth, Airwallex was able to work with Bird’s tech teams on key projects to further optimise performance. Likewise, and unlike their previous traditional banking partner, Bird has a dedicated Account Management team at Airwallex which advocates for the long-term strategic partnership.

Finance team efficiency, control and visibility

Critically, Bird has futureproofed its finance team with a more efficient and automated way to match AP and AR, saving countless hours and headaches. Approvals, group account view and control functions have also given the Finance team end-to-end visibility of the company’s finances, and greater confidence in who is spending what and when.

Robert Vis

Founder and CEO at Bird

“Airwallex is a fantastic partner for us and we’re excited to see how this partnership develops. They understand the needs of a global SaaS platform and have gone out of their way to work with us to improve how we use their services. They’re not just a great alternative to traditional banking infrastructure, but a level up. Empowered by Airwallex, our Finance team can focus on what they do best, which is optimising operations and growing the business efficiently.”

More stories from Airwallex customers

“The value for building our top-of-the-funnel is our payments functionality. Airwallex’s multi-currency capabilities have made a huge difference.”
“Customers of global trade solutions expect a smooth, fast and flexible experience. MODIFI was looking for a reputable and reliable partner that could accommodate cross-border payments at scale.”
“Airwallex has allowed us to modernise our payments infrastructure and cater to new investors all over the world. When making an investment the payment experience needs to be reliable, fast, and affordable."

See how our customers are finding Airwallex

Airwallex Testimony

"Airwallex have been a fantastic partner for Olsam Group as we grow our eCommerce brands to new channels and new markets. Their easy to use interface and integrations have been a joy for our finance team to use as we scale."

Sam Horbye

Co-Founder, Olsam

Airwallex Testimony

"For ME + EM, expanding into international markets such as the US has been our focus - and with Airwallex, we were able to use their local USD Global Account to collect from our Paypal US account, thereby allowing us to save 3% on each transaction. The process of working with Airwallex has been seamless - our suppliers get paid quickly, we have a dedicated Relationship Manager who has been really patient, helpful and quick to respond. I am keen to use their cards to pay for our ad spend in the near future to save further on our USD invoices."


Finance Manager, ME + EM

Airwallex Testimony

"We've had such a fantastic experience switching to Airwallex. Previously we were using a traditional bank to make all of our international transactions and they'd constantly lock us out of the account everytime we made a transfer, resulting in hours and hours of lost time on hold. Airwallex is secure, makes it super quick and simple to make and receive international payments."


Managing Director, Perspective Pictures

Airwallex Testimony

“We used to pay Stripe between $5,000 and $10,000 a month in conversion fees because most of our customers pay in dollars. Now we funnel that money into our Airwallex US dollar account, we don’t have to pay commission. We’ve saved more than $100,000 so far this year”

Thomas Adams

Founder and CEO, Brandbassador

Airwallex Testimony

"We love Airwallex! It has considerably eased our invoicing and payments to contractors around the world. Sending and receiving money is much faster and cheaper than before."

Edle Tenden

Co-Founder, Mobile Transaction

Airwallex Testimony

“We are so glad that we have found Airwallex! There are no hidden charges, they are quick to respond to any queries and we had the smoothest transaction with amazing support from the team continually.”

Andreia Beja

Supply Chain Executive, Miss Patisserie

Airwallex Testimony

"Our water solutions company, Dropterra ( has partnered with Airwallex since inception and it has been the best banking and payment partner a company can think of. International transactions are easy, secure, and fast, the technology is incredible and their client service fantastic! We look forward to growing and deepening our relationship with Airwallex!"

Francois Schramek

Co-Founder, Dropterra

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