Giormani modernises showroom checkout and streamlines margins with Airwallex POS

Introducing Giormani

Giormani is a premium furniture brand celebrated for its high-quality custom sofas. In 2026, Giormani is digitalising the showroom experience across all 10 of its Hong Kong showrooms and expanding its lifestyle portfolio into new product lines – including tables, chairs, custom bedding, pet-friendly concepts, and strategic loyalty partnerships.

Delivering a premium, comfortable showroom experience requires the right frontline infrastructure. To support its growth, Giormani needed an intuitive, modern POS setup that removed checkout friction and reduced operational overheads. By partnering with Airwallex, the brand found a trusted provider that understands retail operations, offers transparent fees, and delivers robust security and compliance.

Jane Tong

Managing Director at Giormani

"As a proud Hong Kong brand expanding our vision internationally, modernising our frontline infrastructure is critical. Airwallex provides the data visibility, cost savings, and payment flexibility we need to confidently design the Giormani showroom of the future."

The challenge

As Giormani expanded its showroom presence and lifestyle offerings, legacy payment setups created operational friction across its retail locations:

• Aesthetic gap at checkout: Traditional payment terminals were clunky, slow, and outdated, creating a clear mismatch with Giormani's sleek, ultra-premium showroom environment.

• Frontline payment friction and lost conversions: Showroom staff were spending valuable time managing rigid, traditional payment systems instead of advising customers, and legacy terminals made checkout feel slow and disjointed.

• Fragmented data across showroom locations: With each retail location operating independently, transaction data was out of sync. The finance team lacked real-time visibility into daily performance and relied on time-consuming manual check-ins.

• High overheads and rising transaction costs: Processing high-value custom furniture transactions through legacy providers subjected Giormani to opaque fee structures and high card processing rates that directly eroded its profit margins.

The solution

Giormani partnered with Airwallex to deploy a modern, integrated point-of-sale infrastructure that unifies storefront payments and back-office tracking across all 10 of its Hong Kong showrooms.

• Sleek point-of-sale hardware to match a premium brand: Giormani replaced its legacy POS terminals with smart Airwallex M90 terminals. The high-performance touchscreen hardware handles tap, insert, and swipe payments smoothly, aligning with the brand's premium showroom environment.

• Faster, more reliable card payments on a single device: The intuitive M90 interface simplifies credit card transaction handling so staff can focus on customer consulting rather than payment troubleshooting. Fast, reliable acceptance at the terminal helps customers move through checkout quickly and confidently.

• Unified real-time data visibility: The central Airwallex dashboard brings all showroom transaction data into a single view. At Giormani’s request, Airwallex also enabled store managers to see real-time daily transaction summaries directly on selected POS terminals, keeping every location in sync.

• Competitive processing rates with trusted compliance: Airwallex provided highly competitive, lower rates on credit card payments. Backed by transparent pricing, brand trust, and robust global compliance and security standards, the platform minimised transaction overheads while giving the brand total peace of mind.

The result

By unifying in-store payments with Airwallex POS Payments, Giormani has turned a fragmented retail setup into a synchronised, data-driven ecosystem:

• Optimised operational margins: Lower credit transaction processing rates and a drastic reduction in manual accounting checks now save the finance team valuable hours during monthly reconciliations.

• Accelerated sales velocity: Fast, reliable credit card acceptance on modern POS devices has streamlined transaction times, resulting in a faster closing loop at the point of sale.

• Total performance visibility: Scattered data has been replaced by operational clarity. Real-time data syncing allows executive management to instantly gauge showroom health and pivot inventory decisions dynamically.

Jane Tong

Managing Director at Giormani

"Giormani has always stood for custom-made physical comfort. By partnering with Airwallex, we've brought that same level of custom comfort to our financial operations. Replacing clunky traditional terminals with sleek, fast POS devices means our checkout now matches our premium retail experience."