Singapore (SG_EGIRO_DEBIT)
To add funds to their connected accounts via eGIRO direct debit, your customers must first link their Singapore external bank accounts based on the requirements mentioned in Linked Accounts.
Before any eGIRO direct debit is processed, the owner of the external bank account must authorize Airwallex to directly debit the account on your behalf, in compliance with the eGIRO Scheme Rules. A copy of the authorisation will be sent by Airwallex via email to the bank account owner, and is stored and made available to be shared with the customer at all times.
The following is a guide to building your native scale experience for your connected account customers to link their external bank account and sign the mandate/agreement.
1. Linking an external bank account
The title should clearly inform your connected account customers that they are linking an external bank account to set up direct debit.
You must ask the external bank account owner (or display their previously entered):
- Bank account name
- Bank account number
- Bank SWIFT code
- Bank account owner email address
- Identification type and number (Your connected account customers should be informed that this needs to be the same identification information that was used for registration with the external bank)
3. Confirmation of direct debit set up
It is recommended that you provide a confirmation page to your connected account customers at the end of the process to inform them that direct debit has been successfully set up for the linked bank account.
If the external bank account’s authorisation process was not immediately completed, you should inform your connected account customer that Direct Debit will be activated upon completion of the external bank account’s authorisation flow.