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Add funds via direct debits from Linked Accounts
Review direct debit mandate requirements
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Europe SEPA (EU_SEPA_DEBIT)

To add funds to their connected accounts via SEPA Core direct debit, your customers must first link their Europe (SEPA) external bank accounts based on the requirements mentioned in Linked Accounts.

Before any SEPA direct debit is processed, the owner of the external bank account must authorize Airwallex to directly debit the account on your behalf, in compliance with the SEPA Core Rules. A copy of the authorization will be sent by Airwallex via email to the bank account owner, and is stored and made available to be shared with the customer at all times.

The following is a guide to building your native scale experience for your connected account customers to link their external bank account and sign the mandate/agreement.

1. Linking an external bank account

The title should clearly inform your connected account customers that they are linking an external bank account to set up direct debit.

You must ask the external bank account owner for:

  • Bank account name
  • IBAN
  • Bank account owner email address

2. Confirmation of account details and direct debit authorisation

The connected account customers should be given a prompt to confirm that their bank account details are correct before submitting the linked bank account.

The following text must be displayed:

Direct Debit Mandate

By signing this mandate form, you authorise (A) Airwallex (Netherlands) B.V. to send instructions to your bank to debit your account and (B) your bank to debit your account in accordance with the instructions from Airwallex (Netherlands) B.V.. As part of your rights, you are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A refund must be claimed within 8 weeks starting from the date on which your account was debited. Your rights are explained in a statement that you can obtain from your bank.

3. Confirmation of direct debit set up

It is recommended that you provide a confirmation page to your connected account customers at the end of the process to inform them that direct debit has been successfully set up for the linked bank account.

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