Log inGet started
Airwallex logo
Home
Online Payments
Treasury
Transactional FX
Payouts
Issuing
Scale
Open Banking
Developer Tools
API Reference
Home
Online Payments
Overview
Starting with paymentsAirwallex platform overviewOnline payments modelPricing model
Features
3D Secure authenticationSave payment details for future paymentsMulti-currency pricingFraud managementRiskNetwork TokenizationDisputes

Disputes

A dispute, also called as a payment chargeback, occurs when a consumer challenges a transaction and asks to reverse it. It is a protection tool that allows consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute. Disputes usually happen in card payments but can also happen in other payment methods like digital wallets. It is the merchant’s responsibility to decide whether to accept or defend the disputes.