When a Customer wishes to return the goods or services you have provided you can use the refund operation to provide the funds back. It is important that you perform this operation in a timely manner to avoid Disputes raised by the Customers with their banks.
These are the steps you need to follow:
Use the Airwallex API or WebApp to create a refund against a specific Payment Intent (or Payment Attempt if you require so). You can perform a full or partial refund; if you make a partial refund several refunds can occur until the principal is fulfilled.
You will be immediately informed that the refund request has been received and is being processed.
You will be notified when the refund has succeeded through our asynchronous notifications.