Fee Schedule


Last updated: 13 January 2023

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FX Conversion Services, Payout Services and Collection Services

Description

Standard Fee (SGD)

FX Conversions [1]

Customer Mark-Up / Margin (AUD, USD, HKD, CNY, JPY, EUR, GBP, CAD, CHF, NZD, SGD)

0.40%

Customer Mark-Up / Margin (MYR, IDR, KRW, PHP, THB, VND, INR, NPR, PKR, BDT, TRY, LKR)

0.60%

Customer Mark-Up / Margin (Other Currencies)

0.60%

Collections

Global Account Creation Fee

$0

Global Account Receiving Funds Fee

$0

Payouts

Payout in CNY

0.10%

Local Payout Fee 

$0

SWIFT (SHA) Payout Fee [2]

$20 per payout

SWIFT (OUR) Payout Fee [3]

$35 per payout

Other Fees & Charges

Account Opening Fee

$0

Monthly Account Fee

$0

API Integration Set Up Fee

To be advised.

Notes:

[1] The customer mark-up / margin will be included as the FX Exchange Rate that is used to convert one currency for another currency. If any currency is not listed, it will be treated as an “other currency”.

[2] SHA: Both the client (sender) and beneficiary will pay fees to the sending bank i.e. fees for the outgoing transfer. Beneficiaries will receive the amount transferred less the intermediary banks' fees.

[3] OUR: The client pays for the wire transfer fees charged by intermediary banks. Online Payments Services

The following pricing is quoted on a 'blended' pricing basis for Local Payment Methods. The General Fees specified, except for the Foreign Currency Settlement Fee, are applicable to the acceptance of Local Payment Methods. All fees set out in this schedule are exclusive of GST/VAT (if applicable), unless otherwise indicated.

Defined terms in this Fee Schedule have the meaning given to them in Airwallex’s Online Payment Terms, which can be found here: https://www.airwallex.com/sg/terms.

1. General Fees

Description

Airwallex Fee

Charging Method

Gateway Fee (Cards)

SG$0.50

per attempted or actual Transaction; includes Fraud & 3DS where applicable

Gateway Fee (Local Payment Methods)

SG$0.50

per attempted or actual Transaction; includes Fraud & 3DS where applicable

Foreign Currency Settlement Fee [2]

1.00%

per settlement of a non-SGD Transaction in the same non-SGD currency

FX Conversion Fee [2]

2.00%

per conversion of a Transaction currency into the Settlement Currency

Refund Fee [1]

SGD$0.50

per Refund request

Chargeback Fee [1]

SGD$15.00

per Chargeback request

Account Updater Fee [3]

SGD$0.25

per Card update

Notes:

[1] These fees exclude any additional fees or charges imposed by a Network. Such fees and charges will be passed onto you by Airwallex.

[2] The Foreign Currency Settlement Fee is not applicable to Transactions made by Local Payment Methods. The Foreign Currency Settlement Fee and the FX Conversion Fee are separate fees.  Depending on the specific foreign currencies involved in a Transaction, only one of these would be charged at once.

[3] Account Updater automatically updates your saved Visa and Mastercard customer card information to reduce failed transactions and customers don’t need to update payment details. This feature is not enabled by default. To enable this, contact your Account Manager.

Some of these fees may appear as one combined fee on your invoice. For example, an International Card transaction may appear as one fee that combines the Payment Method Fee and Foreign Currency Settlement Fee in the same line item. If you have any questions about the fees on your invoice, please contact us and we can help clarify any questions.

2. Pre-chargeback Service Fees

Visa rapid-dispute-resolution (RDR) Service Fee

Description

Airwallex Fee

Charging Method

Tier 1 business industry [1]

SG$7.00

per RDR case

Tier 2 business industry [1]

SG$27.00

per RDR case

Tier 3 business industry [1]

SG$47.00

per RDR case

[1]The business industry tier is determined by the Merchant Category Code (MCC) assigned to you by Airwallex:

  • Tier 1 MCCs:

    • All MCCs not referenced in Tiers 2 or 3

  • Tier 2 MCCs:

    • 5045 (Computers and Computer Peripheral Equipment and Software)

    • 5399 (Misc General Merchandise)

    • 5499 (Misc Food Stores - Convenience Stores and Specialty Markets)

    • 5734 (Computer Software Stores)

    • 5735 (Record Stores)

    • 5815 (Digital Goods Books/Movies/Music)

    • 5817 (Digital Goods App – Excludes Games)

    • 5818 (Large Digital Goods Merchant)

    • 5964 (Direct Marketing - Catalog)

    • 5968 (Direct Marketing - Subscription)

    • 5969 (Direct Marketing - Other)

    • 5999 (Miscellaneous Specialty Retail)

    • 7299 (Miscellaneous Personal Services – not elsewhere classified)

    • 7321 (Consumer Credit Reporting)

    • 7399 (Business Services – Default)

    • 8699 (Member Organizations – Default)

    • 8999 (Professional Services – Default)

  • Tier 3 MCCs:

    • 4816 (Computer Network/Information Services)

    • 5122 (Drugs, Drug Proprietaries, Druggist Sundries)

    • 5816 (Digital Goods - Games)

    • 5912 (Drug Stores, Pharmacies)

    • 5962 (Direct Marketing - Travel Related Arrangement Services)

    • 5966 (Direct Marketing – Outbound Telemarketing Merchants

    • 5967 (Direct Marketing - Inbound Telemarketing Merchants

    • 5993 (Cigar Stores and Stands)

    • 6051 (Non-Financial Institutions - Foreign Currency, Non-Fiat Currency, Money Orders, Travelers Cheques and Debt Repayment)

    • 7273 (Dating and Escort Services)

    • 7995 (Betting, including Lottery Tickets,Casino Gaming Chips, Off- Track Betting,and Wagers at Race Tracks)

3. Payment Method Fees (Blended)

Description

Airwallex Fee

Charging Method

Cards (Visa, Mastercard and American Express)

3.30%

per Transaction

4. Local Payment Methods (Blended)

Description

Airwallex Fee

Charging Method

Refer to: https://www.airwallex.com/sg/online-payments-capability

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