Dispute statuses
This page describes the status transitions for the disputes object when a dispute is raised.
| Status | Description | Emitted webhook | Next steps |
|---|---|---|---|
| DRAFT | The customer has created a dispute case. | - | Review and update the information of the case. Once the case is ready, submit it to Airwallex. |
| SUBMITTED | The customer has submitted the dispute to Airwallex. | issuing.transaction_dispute.submitted | If the customer has dispute rights, Airwallex will submit the dispute to the card scheme. Otherwise, Airwallex will reject the dispute. |
| IN_PROGRESS | Airwallex has accepted the dispute and submitted it to the card scheme. | issuing.transaction_dispute.accepted | Wait for the final resolution. |
| EXPIRED | The dispute can no longer be submitted to Airwallex. | issuing.transaction_dispute.expired | No action needed. |
| CANCELED | The customer has canceled the dispute. | issuing.transaction_dispute.cancelled | No action needed. |
| REJECTED | Airwallex has rejected the dispute as the customer does not have dispute rights. The reason for rejection may be updated either in | issuing.transaction_dispute.rejected | Customer can raise an inquiry to find out the reason if it was not provided. |
| WON | The customer has won the dispute. The dispute amount will be refunded to the card in the billing currency of the original transaction. For example, if a transaction’s billing currency is in EUR, the refund is in EUR. | issuing.transaction_dispute.won | No action needed. |
| LOST | The customer has lost the dispute. The reason for losing the dispute may be available via either the update_history object or via a webhook notification. | issuing.transaction_dispute.lost | No action needed. |
When you receive issuing.transaction_dispute.modified webhook event notification, be sure to review the details in the notes field of the event payload and follow the suggested actions.