Australia (AU_BECS_DEBIT)
To add funds to their connected accounts via BECS direct debit, your customers must first link their Australian external bank accounts based on the requirements mentioned in Linked Accounts.
Before any BECS direct debits are processed, the owner of the external bank account must agree with the Direct Debit Request Service Agreement (“DDRSA”). They may do so by submitting a Direct Debit Request (“DDR”, see below), which gives Airwallex a mandate to debit the account. While we do not expect this to occur frequently, if and when the DDRSA is changed, you must ask the owners to update their agreements to the updated version. A copy of the signed DDRSA will be sent by Airwallex via email to the bank account owner, and is stored and made available to be shared with the customer at all times.
Failure to comply with BECS Rules will result in disputes, return fees, and reversed transactions that you will be responsible for.
The following is a guide to building your native scale experience for your connected account customers to link their external bank account and sign the mandate/agreement.
1. Linking an external bank account
The title should clearly inform your connected account customers that they are linking an external bank account to set up direct debit.
You must ask the external bank account owner for:
- Bank account name
- Bank account number
- BSB code
- Bank account owner's email address
3. Confirmation of direct debit set up
It is recommended that you provide a confirmation page to your connected account customers at the end of the process to inform them that direct debit has been successfully set up for the linked bank account.