Troubleshooting

• Intermediate banks may split a PSP settlement into multiple deposits. If the deposit amount is less than the intent amount, the platform may need to wait for additional deposits to come in before you receive matched webhooks.
• Specify deposits in a PSP settlement intent’s associate_by_deposit_ids field. This field will be used for matching, and the intent’s and deposits’ references will be ignored.

For all the possible causes that result in status ACTION_REQUIRED, see Failure notifications.

This could happen because the Collateral Account has insufficient balance (see Scenario 1), or because the seller doesn’t have enough money for a refund (see Scenario 2).

Scenario 1: Collateral Account has insufficient balance

To resolve this, the platform should top up funds into the Collateral Account. This can be done by sending funds to a Global Account of the Collateral Account.

Scenario 2: Seller doesn’t have enough money for a refund

To resolve this, the platform can wait for the seller account to have sufficient funds, due to additional sales, and then retry the release of the debit-type split. If the seller is not doing sales anymore, the platform and the seller should resolve this between them. The platform can add funds to the seller account, and then retry the release of the debit-type split. They can do so via:

• Airwallex Scale Transfers API, or
• Sending money to a Global Account set up for the seller account

If releasing a PSP settlement split fails for reasons other than insufficient funds, you can try to release it again, or contact Airwallex.