The ultimate Guide to ePacket shipping to Australia

Joe Romeo6 minutes
The ultimate Guide to ePacket shipping to Australia
In this article

ePacket shipping has taken the eCommerce world by storm in recent years and has particularly impacted businesses in Australia. In days long past, it used to be that there was no other way around shipping than making huge bulk orders in a bid to make the most from your expensive shipping costs. Then, you had to wait weeks, or even months, for your goods to arrive.

But not anymore. The nature of eCommerce has had a direct impact on shipping options around the world. Now, for smaller packages, ePacket shipping is available.

In this article, we explore what ePacket shipping is, how it works, and its benefits for e-commerce businesses like yours.

What is ePacket shipping?

ePacket shipping is a shipping method that was born out of necessity for e-commerce businesses.

Created in 2011 as an alternative shipping option for small, inexpensive items, it was designed as a bid to optimise logistics between China and the US. Since then, ePacket delivery has expanded to 44 countries—which means we’re now lucky enough to accept this shipping method in Australia.

ePacket is a shipping option that’s designed to be a quick, cost-effective solution for small, lighter packages. It provides you with online tracking—typically reserved for larger items—so you can see exactly where your product is in the supply chain. You’ll usually see ePacket as a shipping option on platforms like eBay and Aliexpress.

ePacket package dimension and weight restrictions

ePacket delivery is designed for smaller parcels, so it comes with some strict guidelines.

Size - standard

  • Min. length: 14cm

  • Min. width: 9cm

  • Max. length: 60cm

  • Max. total length + height + thickness: 90cm

Size - rolled packages

If you’re sending a rolled package, so things like cloth samples or posters, different dimensions apply.

  • Min. length: 11cm

  • Max. length: 90cm OR (diameter x 2) + length <104cm


  • Max. weight: 2kg

Note that this includes the packaging itself, not just the item.


The total value of the goods within your ePacket cannot exceed AU$400.

How ePacket shipping works

When you choose ePacket delivery as your shipping method, there are a number of steps involved. ePacket delivery is effectively a term for the end-to-end process. 

When it ships, your parcel will be sent from the merchant directly. Your parcel will be shipped internally within China or Hong Kong by their local carrier, which then changes hands and is sent to Australia by an international carrier.

When it arrives in Australia it’s then handled by a local carrier, in our case Australia Post.

But what makes it really valuable is the tracking ability that comes with the ePacket service.

What is ePacket Tracking?

ePacket tracking is easy; every delivery comes with a free self-serve tracking number. This can be tracked using any country’s domestic mail carrier, in our case, it’s managed through Australia Post. 

This allows you to track and monitor, and eagerly await the arrival of your package throughout its entire journey, start to finish. 

This tracking method provides you with updates on estimated arrival times and works to reduce customer queries and questions to the merchant around delayed packages. Also, if your package is undeliverable, it gets returned to the sender free of charge. This makes it a no-risk option for merchants when a customer requests a refund for a lost parcel.

How to track an ePacket

To track your ePacket, simply login to the Australia Post website, Worldwide Express Mail Service, or China Post website, and select the available tracking option. Then, input your ePacket tracking number to find out where your parcel is. 

You can also access third-party tracking tools if these sites aren’t working for you.

What are the benefits of using ePacket tracking and shipping?

ePacket shipping was created to meet the needs of eCommerce merchants. It’s ideal for smaller packages—which makes it perfect for dropshipping businesses. 

Here are some of the key benefits you’ll enjoy with ePacket tracking and delivery.

It’s quicker

We’ve all been there. You order something online, and by the time it actually arrives it’s been so long that you forgot about it. ePacket shipping provides a faster delivery time, usually within 20 days. While this doesn’t match up to the platforms offering next-day delivery, three weeks for international postage isn’t bad.

It’s cheaper

ePacket shipping provides lower shipping rates than traditional shipping, so you’re able to offer better prices to your customers, which directly acts as an incentive. How many times have you gone to buy something online but the shipping turned you away?

You can also use our free break-even analysis tool to help you analyse your business costs and improve margins.

You get free returns on undeliverable packages

It’s not your fault if your customer gives you an incorrect address, so you shouldn’t be penalised for it. ePacket delivery provides you with the security that any incorrectly-labelled items are returned, at no extra cost to you. This makes it a low-risk method of shipping, with the added bonus that you can provide a full refund to that customer, with no out-of-pocket expenses incurred on your end.

You get end-to-end tracking

You and your customers are able to see exactly where your package is at every step. No more waiting around wondering, simply log on to the Australia Post website and punch in the tracking number to see where it’s at.

You get peace of mind

With free returns, tracking, and a faster turnaround, one of the huge benefits of ePacket delivery is the peace of mind you get. You can buy something from a vendor, and you’re able to use the tracking to make sure they actually post it. No more worrying that you’ve been scammed, no wondering when, or even if, it will be posted. 

How long does ePacket take to deliver to Australia?

ePacket shipping times normally takes up to 20 days to reach an address in Australia. However, expect delays around holidays and peak periods. Other countries may see similar or slightly longer shipping times, depending on transit routes.

For those interested in the nitty-gritty, around half of this ‘shipping’ time is taken up by the different processing, handling, and customs steps. The travel portion is actually reasonably quick.

Customs and taxes for ePacket delivery

All goods arriving in Australia via post or mail are considered imported goods and get screened by the Australian Border Force. As such, your package will be assessed for:

  • Community protection risks

  • Any import or permit requirements

  • Taxes, duties, or other charges

As your ePacket delivery is going to be under $400, you won’t have to pay any duties or taxes, as the threshold for this is $1,000 or over. GST will usually be charged when you pay for your items. The only instance where you will pay any charges on delivery is for alcohol.

But to be sure, we recommend asking your vendor or merchant if they’re aware of any taxes or duties for sending to Australia.

ePacket Countries

There are currently 44 countries that support ePacket shipping, including:

  1. Australia

  2. Austria

  3. Belgium

  4. Brazil

  5. Canada

  6. Croatia

  7. Denmark

  8. Estonia

  9. Finland

  10. France

  11. Germany

  12. Gibraltar

  13. Great Britain

  14. Greece

  15. Hong Kong

  16. Hungary

  17. Ireland

  18. Israel

  19. Italy

  20. Japan

  21. Latvia

  22. Lithuania

  23. Luxembourg

  24. Malaysia

  25. Malta

  26. Mexico

  27. Netherlands

  28. New Zealand

  29. Norway

  30. Poland

  31. Portugal

  32. Russia

  33. Saudi Arabia

  34. Singapore

  35. Spain

  36. South Korea

  37. Sweden

  38. Switzerland

  39. Thailand

  40. Turkey

  41. Ukraine

  42. United Kingdom

  43. United States

  44. Vietnam

Airwallex makes e-commerce easy

While Airwallex doesn’t have any specific affiliation with ePacket shipping, we are doing everything we can to simplify how you purchase products internationally and make it easy to boost your eCommerce business. With a range of tools and products designed for cross-border payments, you can buy and ship your goods at the click of a button, while keeping your costs down.

Book a demo with us today to see how we can help your e-commerce business succeed.

Related article: Stripe vs Airwallex: compare on fees, features and benefits

Our products and services in Australia are provided by Airwallex Pty Ltd ABN 37 609 653 312 who holds AFSL 487221. Any information provided is for general information purposes only and does not take into account your objectives, financial situation or needs. You should consider the appropriateness of the information in light of your own objectives, financial situation or needs. Please read and consider the Product Disclosure Statement available on our website before using our service.

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Joe Romeo
Senior Growth Marketing Manager

Joe Romeo is responsible for scaling our Airwallex's product adoption in the UK and the world. An all-around growth enthusiast, Joe's speciality lies in SEO, organic acquisition and making lasagna.

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This information doesn’t take into account your objectives, financial situation, or needs. If you are a customer of Airwallex Pty Ltd (AFSL No. 487221) it is important for you to read the Product Disclosure Statement (PDS) for the Direct Services, which is available here. If you are a customer of Airwallex Capital Pty Ltd (Authorised Rep No. 001304702), it is important for you to read the Product Disclosure Statement (PDS) for Airwallex Yield, which will be made available to you at the time of onboarding. Airwallex Yield is brought to you by Airwallex Capital Pty Ltd (Authorised Rep No. 001304702). All investments carry risk. *Target returns are after fees and accurate and updated as at 9 April, 2024 (AEDT).

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