Terms & Policies

Country or region
GBUnited Kingdom

Fee Schedule


Last updated: 8 December 2023

The following fees and charges apply with respect to customers of Airwallex (UK) Limited.

FX Conversion Services, Payment Services and Collection Services

DescriptionStandard Fee (GBP)
FX Conversions
Customer Mark-Up / Margin (AUD, USD, HKD, CNY, JPY, EUR, GBP, CAD, CHF, NZD, SGD)0.50%
Customer Mark-Up / Margin (MYR, IDR, KRW, PHP, THB, VND, INR, NPR, PKR, BDT, TRY, LKR)1.00%
Customer Mark-Up / Margin (Other Currencies)1.00%
Collections
Global Account Creation Fee£0
Global Account Receiving Funds Fee£0
Payments
Payments in CNY0.10%
Local Payment Fee (incl. BPAY and FPS)£0
SWIFT (SHA) Payment Fee (incl. RTGS and FedWire)**£10 per payment
SWIFT (OUR) Payment Fee***£20 per payment
Other Fees & Charges
Account Opening Fee£0
Monthly Account Fee£0
Break CostsVaries
API Integration Set Up FeeTo be advised.

Notes:

* The customer mark-up / margin will be included as the FX Exchange Rate that is used to convert one currency for another currency. If any currency is not listed, it will be treated as an “other currency”.

** SHA: Both the client (sender) and beneficiary will pay fees to the sending bank i.e. fees for the outgoing transfer. Beneficiary will receive the amount transferred less the intermediary banks' fees.

***OUR: The client pays for the wire transfer fees charged by intermediary banks.

Cards

DescriptionStandard Fee (GBP)
Cards¹
Employee Cards£5.00 per active Employee Cardholder³ per calendar month
Expenses²
Employee Cards£5.00 per active Employee Cardholder per calendar month
Automatic conversion fee until 20 November 2023***0.5%
Automatic conversion fee as of 20 November 20231.00%

¹This fee is applicable to: customers who have not created any Employee Cards prior to 6 April 2022. Excludes the first five Employee Cardholders and will apply to Cardholders 6-50. Cardholders in excess of 50 will require negotiated pricing.

²This fee is applicable to Airwallex customers who created at least one Employee Cards prior to 6 April 2022. While Expenses is activated, this fee will apply in respect of each active Employee Cardholder. Excludes the first five Employee Cardholders.

³An Employee Cardholder is active if they have been verified and has an Employee Card that has not been cancelled or has not expired during the relevant month.

*** Automatic conversions allow you to spend on your Card if you don’t hold sufficient levels of the currency you are trying to spend with, but you hold sufficient funds in your home currency to cover the transaction. This is an optional feature.

Automatic conversions use your home currency to help prevent Card payments from failing. If you have insufficient funds to complete a Card transaction involving 1 of the 10 currencies listed below, we will use the available funds in your Home Currency.

The 10 currencies are: AUD, CAD, CHF, EUR, GBP, HKD, JPY, NZD, SGD, and USD.

We will first check if sufficient funds are available in your transaction currency's balance in your Wallet. If not, we will check whether your home currency's balance can cover the entire transaction amount. If it can, we will deduct the transaction amount from your home currency balance at the prevailing FX rate plus an auto-conversion fee.

Additional notes: The above fees (as applicable) will be deducted from your Wallet on a monthly basis. In the event that a Cardholder is not active for a full calendar month (e.g. becomes active or cancelled mid-month) the fees deducted will be pro-rated based on the total number of days in that calendar month for which the Cardholder was active e.g., if a customer has had one active Employee Cardholder for 12 days in July, they would be charged £5 X 12 / 31)

If you have any questions about the fees deducted from your Airwallex Wallet, please contact us and we can help clarify any questions. For more information on billing, please see our FAQs.

Online Payments Fee Schedule

The following pricing is quoted on a blended pricing basis for Cards and Local Payment Methods. The general fees specified, except for the Foreign Currency Settlement Fee, are applicable to both the acceptance of Cards and Local Payment Methods. All fees set out in this schedule are VAT exclusive, unless otherwise indicated. For interchange++ pricing, please reach out to our sales team.

Defined terms in this Fee Schedule have the meaning given to them in Airwallex’s Online Payment Terms, which can be found here: https://www.airwallex.com/uk/terms.

1. General Fees

DescriptionAirwallex FeeCharging Method
Gateway Fee (incl. fraud & 3DS)GBP 0.20per attempted or actual Transaction
Foreign Currency Settlement Fee*0.50%**per settlement of a non-GBP Transaction in the same non-GBP currency
Foreign Currency Settlement Fee*

[Pricing applies to new online payments customers, who’ve had their payments application approved on or after 8 November 2023 and existing online payments customers from 11 February 2024 onwards]

1.00%per settlement of a non-GBP Transaction in the same non-GBP currency
FX Conversion Fee*2.00%per conversion of a Transaction currency into the Settlement Currency
Refund Fee^GBP 0.20per Refund request
Chargeback Fee^GBP 15per Chargeback request

* The Foreign Currency Settlement Fee is not applicable to Transactions made by Local Payment Methods. The Foreign Currency Settlement Fee and the FX Conversion Fee are separate fees. Depending on the specific foreign currencies involved in a Transaction, only one of these would be charged at once.

** Will apply to select customers as agreed in writing with Airwallex

^ These fees exclude any additional fees or charges imposed by a Network. Such fees and charges will be passed onto you by Airwallex.

2. Pre-chargeback Service Fees

Visa rapid-dispute-resolution (RDR) Service Fee

DescriptionAirwallex FeeCharging Method
Tier 1 business industry [1]GBP 5.00per RDR case
Tier 2 business industry [1]GBP 17.00per RDR case
Tier 3 business industry [1]GBP 29.00per RDR case
[1] The business industry tier is determined by the Merchant Category Code (MCC) assigned to you by Airwallex:
  • Tier 1 MCCs:
    • All MCCs not referenced in Tiers 2 or 3
  • Tier 2 MCCs:
    • 5045 (Computers and Computer Peripheral Equipment and Software)
    • 5399 (Misc General Merchandise)
    • 5499 (Misc Food Stores - Convenience Stores and Specialty Markets)
    • 5734 (Computer Software Stores)
    • 5735 (Record Stores)
    • 5815 (Digital Goods Books/Movies/Music)
    • 5817 (Digital Goods App – Excludes Games)
    • 5818 (Large Digital Goods Merchant)
    • 5964 (Direct Marketing - Catalog)
    • 5968 (Direct Marketing - Subscription)
    • 5969 (Direct Marketing - Other)
    • 5999 (Miscellaneous Specialty Retail)
    • 7299 (Miscellaneous Personal Services – not elsewhere classified)
    • 7321 (Consumer Credit Reporting)
    • 7399 (Business Services – Default)
    • 8699 (Member Organizations – Default)
    • 8999 (Professional Services – Default)
  • Tier 3 MCCs:
    • 4816 (Computer Network/Information Services)
    • 5122 (Drugs, Drug Proprietaries, Druggist Sundries)
    • 5816 (Digital Goods - Games)
    • 5912 (Drug Stores, Pharmacies)
    • 5962 (Direct Marketing - Travel Related Arrangement Services)
    • 5966 (Direct Marketing – Outbound Telemarketing Merchants
    • 5967 (Direct Marketing - Inbound Telemarketing Merchants
    • 5993 (Cigar Stores and Stands)
    • 6051 (Non-Financial Institutions - Foreign Currency, Non-Fiat Currency, Money Orders, Travelers Cheques and Debt Repayment)
    • 7273 (Dating and Escort Services)
    • 7995 (Betting, including Lottery Tickets,Casino Gaming Chips, Off- Track Betting,and Wagers at Race Tracks)

Mastercard Collaboration Service Fee

DescriptionStandard Fee (GBP)Charging Method
Tier 1 business industry [1]£10.00per accepted Collaboration case
Tier 2 business industry [1]£20.00per accepted Collaboration case

Notes: [1] The business industry tier is determined by the Merchant Category Code (MCC) assigned to you by Airwallex:

  • Tier 1 MCCs:
    • All MCCs not referenced in Tier 2
  • Tier 2 MCCs:
    • 4816 (Computer Network/Information Services)
    • 5122 (Drugs, Drug Proprietaries, Druggist Sundries)
    • 5912 (Drug Stores, Pharmacies)
    • 5962 (Direct Marketing: Travel-Related Arrangement Services)
    • 5964 (Direct Marketing - Catalog)
    • 5966 (Direct Marketing - Outbound Telemarketing Merchants)
    • 5967 (Direct Marketing - Inbound Telemarketing Merchants)
    • 5968 (Direct Marketing - Subscription)
    • 5969 (Direct Marketing - Other)
    • 5993 (Cigar Stores and Stands)
    • 7273 (Dating and Escort Services)
    • 7995 (Betting, including Lottery Tickets, Casino Gaming Chips, Off- Track Betting, and Wagers at Race Tracks)

3. Payment Method Fees (Blended)

DescriptionAirwallex FeeCharging Method
UK Cards - Visa and Mastercard1.30%per Transaction
EEA Cards - Visa and Mastercard1.80%**per Transaction
International Cards - Visa, Mastercard and UnionPay2.90%**per Transaction
EEA Cards - Visa and Mastercard

[Pricing applies to new online payments customers, who’ve had their payments application approved on or after 8 November 2023 and existing online payments customers from 11 February 2024 onwards]

2.40%per Transaction
International Cards - Visa, Mastercard and UnionPay

[Pricing applies to new online payments customers, who’ve had their payments application approved on or after 8 November 2023 and existing online payments customers from 11 February 2024 onwards]

3.15%per Transaction

** Will apply to select customers as agreed in writing with Airwallex

4. Local Payment Methods (Blended)

DescriptionAirwallex FeeCharging Method
WeChat Pay2.00%per Transaction
Other payment methods: Refer to: https://www.airwallex.com/uk/online-payments-capability

Some of these fees may appear as one combined fee on your invoice. For example, an International Card transaction may appear as one fee that combines the Payment Method Fee and Foreign Currency Settlement Fee in the same line item. If you have any questions about the fees on your invoice, please contact us and we can help clarify any questions.

5. Subscription Management (API only)

DescriptionStandard FeeCharging Method
Collect recurring subscription payments from your customers0.40%per successful transaction
Cookies on the Airwallex website

We use cookies to give you a better experience on our website. If you continue without changing your settings, we’ll assume that you are happy to receive cookies. However, if you would like to, you can change your cookie settings at any time here