How Ferryhopper optimised global payments and unlocked growth
Discover how Ferryhopper increased payment success rates, reduced operational friction, and scaled their international ferry booking platform with Airwallex.
~95%
payment success rates maintained across key markets
EUR, USD, & GBP
Multi-currency processing
↑ peak season support
Increased transaction flows supported during peak season
Ferryhopper is a leading Athens-based travel platform that enables users to seamlessly search, compare, and book ferry tickets across the Mediterranean and Europe. Founded in 2016, the company operates across multiple European markets and serves millions of travellers through its growing international booking platform.
Company size
100-200 employees
Location
Athens, Greece
Industry
Travel & Transport
Airwallex Products Used
Introducing Ferryhopper
Ferryhopper partnered with Airwallex to enhance its global payments infrastructure, supporting rapid international growth while maintaining strong checkout performance across key markets. By adding Airwallex’s localised acquiring capabilities, Ferryhopper increased operational resilience, streamlined multi-currency payments, and confidently scaled transaction volumes during peak travel seasons.
The challenge
As Ferryhopper expanded its footprint across new international markets, maintaining consistently high payment performance became critical to delivering a seamless customer experience. Growing transaction volumes introduced new complexities around payment success rates, currency handling, and operational stability – particularly during seasonal travel peaks.
To support this rapid growth, Ferryhopper required additional localised payment capabilities and infrastructure resilience. They needed a solution that could:
Maintain strong payment success performance across diverse regions.
Support seamless multi-currency checkout experiences.
Scale reliably during high-demand periods without technical disruption.
Preserve flexibility in their existing fraud and risk management setup.
The solution
Ferryhopper integrated Airwallex to complement its existing payments infrastructure and strengthen acquiring coverage in priority markets. Working closely with Airwallex, the team optimised payment routing and monitoring to support stable, scalable operations.
By tapping into Airwallex’s global financial infrastructure, Ferryhopper enabled localised acquiring to support higher payment success rates. The solution streamlined multi-currency processing across EUR, USD, and GBP, and expanded digital wallet acceptance, including Apple Pay and Google Pay.
Crucially, the integration aligned perfectly with Ferryhopper’s hybrid risk management approach. This flexible, robust setup allowed Ferryhopper to confidently increase the share of transactions processed through Airwallex as performance benchmarks were consistently achieved.
Natalie Curry
CFO at Ferryhopper
“As we continue to scale internationally, having reliable and flexible payment infrastructure is essential. Airwallex added valuable localised coverage and stability, helping us maintain strong performance during peak travel periods and support our growth plans.”
The result
The partnership delivered immediate, measurable business impact, ensuring Ferryhopper's payment infrastructure could match their ambitious growth trajectory:
Strong payment performance: Ferryhopper maintained ~95% payment success rates across key markets, supporting maximum revenue capture and customer satisfaction.
Scalable infrastructure: Enhanced acquiring coverage significantly improved resilience during seasonal traffic spikes, ensuring stability when it mattered most.
Effective risk balance: Low fraud and chargeback levels were maintained without compromising checkout conversion.
Operational efficiency: Increased system stability reduced reactive troubleshooting, freeing the team to focus on strategic expansion initiatives.