Airwallex US State Licenses

Airwallex is registered as a Money Services Business at the federal level with the Financial Crimes Enforcement Network ("FinCEN"), which is a bureau of the United States Department of Treasury.

Airwallex is licensed as a money transmitter by the relevant state regulatory agency in the U.S. states listed below. Residents of certain states may have specific rights related to concerns or complaints about our services. Please refer to the states below for more information.

Jurisdiction

Regulatory Agency

License

Alaska

Alaska Dept of Commerce, Community and Economic Development

Division of Banking and Securities
550 West Seventh Avenue, Suite 1940
Anchorage, AK 99501
(907) 269-4594

Money Transmitter License #AKMT-012843

Arkansas

Arkansas Securities Department

Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201
(800) 981-4429

Money Transmitter License #118790

Arizona

Arizona Department of Financial Institutions

2910 North 44th Street, Suite 310
Phoenix, AZ 85108
(602) 771-2800

Money Transmitter License #1009014

Connecticut

Connecticut Department of Banking

260 Constitution Plaza 
Hartford, CT 06103-1800
(800) 831-7225

Money Transmission License #MT-1928093

Georgia

Georgia Department of Banking and Finance

2990 Brandywine Road, Suite 200
Atlanta, GA 30341-5565
(770) 986-1633

Seller of Payment Instruments #73562

Illinois

Illinois Department of Financial and Professional Regulation

Division of Financial Institutions
320 W. Washington, Suite 500
Springfield, IL 62786
(888) 298-8089

Money Transmitter License #MT.0000379

Iowa

Iowa Division of Banking

200 E. Grand Avenue, Suite 300
Des Moines, IA 50309
(515) 281-4014

Money Services License #2020-0104

Kansas

Kansas Office of the State Bank Commissioner

700 S.W. Jackson, Suite 300
Topeka, KS 66603-3796
(785) 296-2266

Money Transmitter License #MT.0000178

Kentucky

Kentucky Department of Financial Institutions

1025 Capital Center Drive, Suite 200
Frankfort, KY 40601
(800) 223-2579

Money Transmitter License #SC726665

Maryland

Maryland Office of the Commissioner of Financial Regulation

500 North Calvert Street, Suite 402
Baltimore, MD 21202
(888) 784-0136

Money Transmitter License #12-1928093

Michigan

Michigan Department of Insurance and Financial Services

Consumer Finance Section
PO Box 30220
Lansing, MI 48909-7720
(877) 999-6442

Money Transmitter License #MT0022868

Minnesota

Minnesota Department of Commerce

85 7th Place East, Suite 500
St. Paul, MN 55101
(651) 539-1600

Money Transmitter License #MN-MT-1928093

Missouri

Missouri Division of Finance

301 West High Street, Room 630
P.O. Box 716
Jefferson City, MO 65102-0716
(573) 751-3242

Sale of Checks and Money Transmitter License #MO-21-8742

New Hampshire

New Hampshire Banking Department

53 Regional Drive
Concord, NH 03301
(603) 271-3561

Money Transmitter License #23671-MT

New Jersey

New Jersey Department of Banking & Insurance

Licensing Services Bureau – Banking
P.O Box 473
Trenton, NY 08625-0473
(800) 446-7467

Money Transmitter License #2004389

New Mexico

New Mexico Financial Institutions Division

2550 Cerrillos Road, 3rd Floor 
P.O. Box 25101 (87504)
Sante Fe, NM 87505
(505) 476-4885

North Dakota

North Dakota Department of Financial Institutions

2000 Schafer Street, Suite G
Bismarck, ND 58501-1204
(701) 328-9933

Money Transmitter License #MT103642

Ohio

Ohio Division of Financial Institutions

77 South High Street, 21st Floor
Columbus, OH 43215
(866) 278-0003

Money Transmitter License #OHMT191

Oklahoma

Oklahoma State Banking Department

2900 N. Lincoln Boulevard
Oklahoma City, Oklahoma 73105
(405) 521-2782

South Carolina

South Carolina Attorney General

Money Services Division
P.O. Box 11549
Columbia, South Carolina 29211-1549
(803) 734-1221

South Dakota

South Dakota Department of Labor and Regulation

Division of Banking
1601 N. Harrison Ave, Suite 1
Pierre, SD 57501
(605) 773-3421

Money Transmitter License #MT.2201

Utah

Department of Financial Institutions

P.O. Box 146800
Salt Lake City, UT 84114
(801) 538-8830

Money Transmitter License #186

Vermont

Vermont Department of Financial Regulation

89 Main Street
Montpelier, VT 05620-3101
(802) 828-3307

Money Transmitter #100-167

Washington

Washington Department of Financial Institutions

Division of Consumer Services
150 Israel Road, S.W.
Tumwater, WA 98501
(877) 746-4334

Money Transmitter (includes Currency Exchange) #550-MT-122534

Washington, D.C.

District of Columbia Department of Insurance

Securities and Banking Bureau
1050 First Street NE, Suite 801
Washington, DC 20002
(202) 727-8000

Money Transmitter License #MTR1928093

NMLS

A majority of Airwallex US, LLC’s licenses are maintained in the National Multistate Licensing System & Registry, also known as NMLS.  Information can be found at http://nmlsconsumeraccess.org/ by searching for our company by name (Airwallex US, LLC) or by NMLS license number (1928093).

Alaska

If your issue is unresolved by Airwallex when calling our support number at (855) 932-3331, please submit a formal complaint with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here.

Formal complaint forms may be submitted via:

  • Fax: (907) 465-1230

  • Email: [email protected]

  • Mail: Division of Banking & Securities, P.O. Box 110807, Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call (907) 465-2521.

Illinois

If you are an Illinois resident and would like to file a complaint against Airwallex’s money transmission services, please contact the Illinois Department of Financial Regulation at (888) 473-4858.

Maryland

The Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding Airwallex at:

Commissioner of Financial Regulation
Attention Complaint Unit
500 North Calvert Street, Room 402
Baltimore, Maryland 21202
Toll-free telephone number: (888) 784-0136

Minnesota

To report fraud (suspected or otherwise), please contact Airwallex through our toll-free number at (855) 932-3331 or email customer service at [email protected]

Washington

Washington State residents are entitled to a refund only if they are the senders of the transaction as a customer of Airwallex, and are eligible to receive the full refund within ten (10) days of receipt of a written request for a refund unless the below occur:

  1. Funds have been transmitted and delivered to the beneficiary prior to receipt of the written request for a refund;

  2. Instructions have been given committing the transmitted funds to the designated beneficiary of the transaction prior to receipt of the written request for a refund;

  3. Airwallex has reason to believe that fraud occurred, is occurring, or may potentially occur as a result of transmitting funds as requested by the sender or refunding funds as requested by the sender; or

  4. Airwallex is otherwise prohibited by law from giving a refund.

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