Airwallex US State Licenses

Airwallex US, LLC ("Airwallex") is registered as a Money Services Business at the federal level with the Financial Crimes Enforcement Network ("FinCEN"), which is a bureau of the United States Department of Treasury.

Airwallex is licensed or otherwise authorized to act as a money transmitter in the U.S. jurisdictions listed below. Residents of certain states may have specific rights related to concerns or complaints about our services. Please refer to the states below for more information.

To view the state licenses, click on the license number for the corresponding state.

Jurisdiction

Regulatory Agency

License

Alabama

Alabama Securities Commission

RSA Dexter Avenue Building
445 Dexter Avenue
Suite 12000
Montgomery, AL 36104
(800) 222-1253

Alaska

Alaska Department of Commerce, Community, and Economic Development

Division of Banking and Securities
550 West Seventh Avenue, Suite 1940
Anchorage, AK 99501
(907) 269-8140

Arkansas

Arkansas Securities Department

1 Commerce Way, Suite 402
Little Rock, AR  72202
(800) 981-4429

Arizona

Arizona Department of Financial Institutions

100 North 15th Avenue, Suite 261
Phoenix, AZ 85007
(602) 771-2800

California

California Department of Financial Protection and Innovation

2101 Arena Blvd
Sacramento, CA 95834
(866) 275‐2677

Colorado

Colorado Department of Regulatory Agencies

1560 Broadway, Suite 975
Denver, CO 80202
(303) 894-7575

Connecticut

Connecticut Department of Banking

260 Constitution Plaza 
Hartford, CT 06103-1800
(800) 831-7225

District of Columbia

District of Columbia Department of Insurance, Securities and Banking Bureau

1050 First Street NE, Suite 801
Washington, DC 20002
(202) 727-8000

Florida

Florida Office of Financial Regulation

200 E. Gaines Street
Tallahassee, FL 32399
(850) 487-9687

Georgia

Georgia Department of Banking and Finance

2990 Brandywine Road, Suite 200
Atlanta, GA 30341-5565
(770) 986-1633

Illinois

Illinois Department of Financial and Professional Regulation

Division of Financial Institutions
100 West Randolph, 9th Floor
Chicago, IL. 60601
(888) 473-4858

Iowa

Iowa Division of Banking

200 E. Grand Avenue, Suite 300
Des Moines, IA 50309
(515) 281-4014

Kansas

Kansas Office of the State Bank Commissioner

700 S.W. Jackson, Suite 300
Topeka, KS 66603-3796
(785) 380-3939

Kentucky

Kentucky Department of Financial Institutions

500 Mero Street, 2 SW 19
Frankfort, KY 40601
(800) 223-2579

Maine

Maine Bureau of Consumer Credit Protection

35 State House Station
Augusta, ME 04333
(207) 624-8527

Maryland

Maryland Office of the Commissioner of Financial Regulation

500 North Calvert Street, Suite 402
Baltimore, MD 21202
(410) 230-6100

Michigan

Michigan Department of Insurance and Financial Services

Consumer Finance Section
PO Box 30220
Lansing, MI 48909-7720
(877) 999-6442

Minnesota

Minnesota Department of Commerce

85 7th Place East, Suite 280
St. Paul, MN 55101
(651) 539-1600

Mississippi

Mississippi Department of Banking and Consumer Finance

PO Box 12129
Jackson, MS 39236-2129
(800) 844-2499

Missouri

Missouri Division of Finance

301 West High Street, Room 630
P.O. Box 716
Jefferson City, MO 65102-0716
(573) 751-3242

Montana

The State of Montana does not require a license.

New Hampshire

New Hampshire Banking Department

53 Regional Drive
Concord, NH 03301
(603) 271-3561

New Jersey

New Jersey Department of Banking & Insurance

Licensing Services Bureau – Banking
P.O Box 473
Trenton, NJ 08625-0473
(800) 446-7467

New Mexico

New Mexico Financial Institutions Division

2550 Cerrillos Road, 3rd Floor 
Sante Fe, NM 87505
(505) 476-4500

North Dakota

North Dakota Department of Financial Institutions

2000 Schafer Street, Suite G
Bismarck, ND 58501-1204
(701) 328-9933

Ohio

Ohio Division of Financial Institutions

77 South High Street, 21st Floor
Columbus, OH 43215
(614) 728-8400

Oklahoma

Oklahoma State Banking Department

2900 N. Lincoln Boulevard
Oklahoma City, Oklahoma 73105
(405) 521-2782

Oregon

Oregon Division of Financial Regulation

350 Winter Street NE, Room 410
Salem, OR 97301
(503) 378-4140

Puerto Rico

Puerto Rico Bureau of Financial Institutions

1492 Ave. Ponce De Leon
Suite 600
Edif. Centro Europa
Santurce Puerto Rico  00923
(787) 723-8403

South Carolina

South Carolina Attorney General

Money Services Division
P.O. Box 11549
Columbia, South Carolina 29211-1549
(803) 734-1221

South Dakota

South Dakota Department of Labor and Regulation

Division of Banking
1601 N. Harrison Ave, Suite 1
Pierre, SD 57501
(605) 773-3421

Tennessee

Tennessee Department of Financial Institutions

312 Rosa L. Parks Ave, 26th Floor 
Nashville, TN 37243
(615) 253-6714

Texas

Texas Department of Banking

2601 North Lamar
Austin, TX 78705
(512) 475-1300

U.S. Virgin Islands

U.S. Virgin Islands Banking, Insurance & Financial Regulation

5049 Kongens Gade
St. Thomas, Virgin Islands  00802
(340) 774-2991

Utah

Utah Department of Financial Institutions

P.O. Box 146800
Salt Lake City, UT 84114
(801) 538-8830

Vermont

Vermont Department of Financial Regulation

89 Main Street
Montpelier, VT 05620-3101
(802) 828-3307

Washington

Washington Department of Financial Institutions

Division of Consumer Services
PO Box 41200
Olympia, WA 98504-1200
(877) 746-4334

West Virginia

West Virginia Division of Financial Institutions

900 Pennsylvania Avenue, Suite 306
Charleston, WV 25302-3542
(304) 558-2294

NMLS

A majority of Airwallex's licenses are maintained in the National Multistate Licensing System & Registry, also known as NMLS. Detailed information on these licenses can be found at the NMLS Consumer Access page by clicking on this link, and searching for our company by legal name (Airwallex US, LLC) or Unique Identifier (1928093).

State Disclosures

Alaska

If your issue is unresolved by Airwallex when calling our support number at (855) 932-3331, please submit a formal complaint with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here.

Formal complaint forms may be submitted via:

  • Fax: (907) 465-1230

  • Email: [email protected]

  • Mail: Division of Banking & Securities, P.O. Box 110807, Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call (907) 465-2521.

California

If you have complaints with respect to any aspect of the money transmission activities conducted by Airwallex, you may contact the California Department of Financial Protection and Innovation at 1-866-275-2677.  You can submit a complaint either
online at:

https://docqnet.dfpi.ca.gov/complaint/

or 

by downloading, filling out, and mailing a complaint form (in English or in Spanish) to:
California Department of Financial Protection and Innovation 
Consumer Services2101 Arena BoulevardSacramento, CA 95834

Colorado

Colorado Division of Banking - Colorado Money Transmitters Act - Customer Notice

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

For any questions or issues regarding a transaction, please contact Airwallex through our toll-free number at: 855-932-3331 or email customer service at [email protected]. The Colorado Division of Banking does not have access to this information.

If you are a Colorado resident and have a complaint to file against Airwallex, the money transmitter sending your funds, the complaint must be submitted in writing.  Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it with any supporting documentation via mail or email to:


Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: [email protected]

Website: www.dora.colorado.gov/dob

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Florida

Florida residents may contact the Florida Office of Financial Regulation with questions or complaints about Airwallex US, LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, phone: (800) 848-3792 (toll free).

Georgia

Licensed by the Georgia Department of Banking and Finance (NMLS ID: 1928093)

Illinois

If you are an Illinois resident and would like to file a complaint against Airwallex’s money transmission services, please contact the Illinois Department of Financial Regulation at (888) 473-4858.

Maryland

The Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding Airwallex at:

Commissioner of Financial Regulation
Attention Complaint Unit
500 North Calvert Street, Room 402
Baltimore, Maryland 21202
Toll-free telephone number: (888) 784-0136

Minnesota

To report fraud (suspected or otherwise), please contact Airwallex through our toll-free number at (855) 932-3331 or email customer service at [email protected]

Texas

If you have a complaint about our services, first contact Airwallex customer support at 855-932-3331. 

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking at 2601 North Lamar Blvd, Austin, TX 78705, 1-877-276-5554 (toll-free), www.dob.texas.gov

Washington

Washington State residents are entitled to a refund only if they are the senders of the transaction as a customer of Airwallex, and are eligible to receive the full refund within ten (10) days of receipt of a written request for a refund unless the below occur:

  1. Funds have been transmitted and delivered to the beneficiary prior to receipt of the written request for a refund;

  2. Instructions have been given committing the transmitted funds to the designated beneficiary of the transaction prior to receipt of the written request for a refund;

  3. Airwallex has reason to believe that fraud occurred, is occurring, or may potentially occur as a result of transmitting funds as requested by the sender or refunding funds as requested by the sender; or

  4. Airwallex is otherwise prohibited by law from giving a refund.

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