Airwallex US State Licenses
Airwallex is registered as a Money Services Business at the federal level with the Financial Crimes Enforcement Network ("FinCEN"), which is a bureau of the United States Department of Treasury.
Airwallex is licensed as a money transmitter by the relevant state regulatory agency in the U.S. states listed below. Residents of certain states may have specific rights related to concerns or complaints about our services. Please refer to the states below for more information.
Jurisdiction | Regulatory Agency | License |
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Alaska | Alaska Dept of Commerce, Community and Economic Development Division of Banking and Securities | Money Transmitter License #AKMT-012843 |
Arkansas | Arkansas Securities Department Heritage West Building, Suite 300 | Money Transmitter License #118790 |
Arizona | Arizona Department of Financial Institutions 2910 North 44th Street, Suite 310 | Money Transmitter License #1009014 |
California | California Department of Financial Protection and Innovation 2101 Arena Blvd | Money Transmitter License #2669 |
Colorado | Colorado Department of Regulatory Agencies 1560 Broadway, Suite 975 | Money Transmitter License #500274 |
Connecticut | Connecticut Department of Banking 260 Constitution Plaza | Money Transmission License #MT-1928093 |
Georgia | Georgia Department of Banking and Finance 2990 Brandywine Road, Suite 200 | Seller of Payment Instruments #73562 |
Illinois | Illinois Department of Financial and Professional Regulation Division of Financial Institutions | Money Transmitter License #MT.0000379 |
Iowa | 200 E. Grand Avenue, Suite 300 | Money Services License #2020-0104 |
Kansas | Kansas Office of the State Bank Commissioner 700 S.W. Jackson, Suite 300 | Money Transmitter License #MT.0000178 |
Kentucky | Kentucky Department of Financial Institutions 1025 Capital Center Drive, Suite 200 | Money Transmitter License #SC726665 |
Maryland | Maryland Office of the Commissioner of Financial Regulation 500 North Calvert Street, Suite 402 | Money Transmitter License #12-1928093 |
Michigan | Michigan Department of Insurance and Financial Services Consumer Finance Section | Money Transmitter License #MT0022868 |
Minnesota | Minnesota Department of Commerce 85 7th Place East, Suite 500 | Money Transmitter License #MN-MT-1928093 |
Missouri | 301 West High Street, Room 630 | Sale of Checks and Money Transmitter License #MO-21-8742 |
New Hampshire | New Hampshire Banking Department 53 Regional Drive | Money Transmitter License #23671-MT |
New Jersey | New Jersey Department of Banking & Insurance Licensing Services Bureau – Banking | Money Transmitter License #2004389 |
New Mexico | New Mexico Financial Institutions Division 2550 Cerrillos Road, 3rd Floor | |
North Dakota | North Dakota Department of Financial Institutions 2000 Schafer Street, Suite G | Money Transmitter License #MT103642 |
Ohio | Ohio Division of Financial Institutions 77 South High Street, 21st Floor | Money Transmitter License #OHMT191 |
Oklahoma | Oklahoma State Banking Department 2900 N. Lincoln Boulevard | |
South Carolina | South Carolina Attorney General Money Services Division | |
South Dakota | South Dakota Department of Labor and Regulation Division of Banking | Money Transmitter License #MT.2201 |
Utah | Department of Financial Institutions P.O. Box 146800 | Money Transmitter License #186 |
Vermont | Vermont Department of Financial Regulation 89 Main Street | Money Transmitter #100-167 |
Washington | Washington Department of Financial Institutions Division of Consumer Services | Money Transmitter (includes Currency Exchange) #550-MT-122534 |
Washington, D.C. | District of Columbia Department of Insurance Securities and Banking Bureau | Money Transmitter License #MTR1928093 |
Puerto Rico | Puerto Rico Bureau of Financial Institutions 1492 Ave. Ponce De Leon | Money Transmitter License #TM-106 |
U.S. Virgin Islands | U.S. Virgin Islands Banking, Insurance & Financial Regulation 5049 Kongens Gade | Money Transmitter License #MT-43 |
NMLS
A majority of Airwallex US, LLC’s licenses are maintained in the National Multistate Licensing System & Registry, also known as NMLS. Information can be found at http://nmlsconsumeraccess.org/ by searching for our company by name (Airwallex US, LLC) or by NMLS license number (1928093).
Alaska | If your issue is unresolved by Airwallex when calling our support number at (855) 932-3331, please submit a formal complaint with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here. Formal complaint forms may be submitted via:
If you have questions regarding formal complaints, please call (907) 465-2521. |
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California | If you have complaints with respect to any aspect of the money transmission activities conducted by Airwallex, you may contact the California Department of Financial Protection and Innovation at 1-866-275-2677. You can submit a complaint either https://docqnet.dfpi.ca.gov/complaint/ or by downloading, filling out, and mailing a complaint form (in English or in Spanish ) to: |
Colorado | Colorado Division of Banking - Colorado Money Transmitters Act - Customer Notice Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes. For any questions or issues regarding a transaction, please contact Airwallex through our toll-free number at: 855-932-3331 or email customer service at [email protected]. The Colorado Division of Banking does not have access to this information. If you are a Colorado resident and have a complaint to file against Airwallex, the money transmitter sending your funds, the complaint must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it with any supporting documentation via mail or email to:
Website: www.dora.colorado.gov/dob Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers. |
Illinois | If you are an Illinois resident and would like to file a complaint against Airwallex’s money transmission services, please contact the Illinois Department of Financial Regulation at (888) 473-4858. |
Maryland | The Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding Airwallex at: Commissioner of Financial Regulation |
Minnesota | To report fraud (suspected or otherwise), please contact Airwallex through our toll-free number at (855) 932-3331 or email customer service at [email protected] |
Washington | Washington State residents are entitled to a refund only if they are the senders of the transaction as a customer of Airwallex, and are eligible to receive the full refund within ten (10) days of receipt of a written request for a refund unless the below occur:
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