Airwallex US State Licenses
Airwallex is registered as a Money Services Business at the federal level with the Financial Crimes Enforcement Network ("FinCEN"), which is a bureau of the United States Department of Treasury.
Airwallex is licensed as a money transmitter by the relevant state regulatory agency in the U.S. states listed below. Residents of certain states may have specific rights related to concerns or complaints about our services. Please refer to the states below for more information.
Division of Banking and Securities
Money Transmitter License #AKMT-012843
Heritage West Building, Suite 300
Money Transmitter License #118790
2910 North 44th Street, Suite 310
Money Transmitter License #1009014
2101 Arena Blvd
Money Transmitter License #2669
1560 Broadway, Suite 975
Money Transmitter License #500274
260 Constitution Plaza
Money Transmission License #MT-1928093
2990 Brandywine Road, Suite 200
Seller of Payment Instruments #73562
Division of Financial Institutions
Money Transmitter License #MT.0000379
200 E. Grand Avenue, Suite 300
Money Services License #2020-0104
700 S.W. Jackson, Suite 300
Money Transmitter License #MT.0000178
1025 Capital Center Drive, Suite 200
Money Transmitter License #SC726665
500 North Calvert Street, Suite 402
Money Transmitter License #12-1928093
Consumer Finance Section
Money Transmitter License #MT0022868
85 7th Place East, Suite 500
Money Transmitter License #MN-MT-1928093
301 West High Street, Room 630
Sale of Checks and Money Transmitter License #MO-21-8742
53 Regional Drive
Money Transmitter License #23671-MT
Licensing Services Bureau – Banking
Money Transmitter License #2004389
2550 Cerrillos Road, 3rd Floor
2000 Schafer Street, Suite G
Money Transmitter License #MT103642
77 South High Street, 21st Floor
Money Transmitter License #OHMT191
2900 N. Lincoln Boulevard
Money Services Division
Division of Banking
Money Transmitter License #MT.2201
P.O. Box 146800
Money Transmitter License #186
89 Main Street
Money Transmitter #100-167
Division of Consumer Services
Money Transmitter (includes Currency Exchange) #550-MT-122534
Securities and Banking Bureau
Money Transmitter License #MTR1928093
1492 Ave. Ponce De Leon
Money Transmitter License #TM-106
U.S. Virgin Islands
5049 Kongens Gade
Money Transmitter License #MT-43
A majority of Airwallex US, LLC’s licenses are maintained in the National Multistate Licensing System & Registry, also known as NMLS. Information can be found at http://nmlsconsumeraccess.org/ by searching for our company by name (Airwallex US, LLC) or by NMLS license number (1928093).
If your issue is unresolved by Airwallex when calling our support number at (855) 932-3331, please submit a formal complaint with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here.
Formal complaint forms may be submitted via:
If you have questions regarding formal complaints, please call (907) 465-2521.
If you have complaints with respect to any aspect of the money transmission activities conducted by Airwallex, you may contact the California Department of Financial Protection and Innovation at 1-866-275-2677. You can submit a complaint either
by downloading, filling out, and mailing a complaint form (in English or in Spanish ) to:
Colorado Division of Banking - Colorado Money Transmitters Act - Customer Notice
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
For any questions or issues regarding a transaction, please contact Airwallex through our toll-free number at: 855-932-3331 or email customer service at [email protected]. The Colorado Division of Banking does not have access to this information.
If you are a Colorado resident and have a complaint to file against Airwallex, the money transmitter sending your funds, the complaint must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it with any supporting documentation via mail or email to:
Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.
If you are an Illinois resident and would like to file a complaint against Airwallex’s money transmission services, please contact the Illinois Department of Financial Regulation at (888) 473-4858.
The Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding Airwallex at:
Commissioner of Financial Regulation
To report fraud (suspected or otherwise), please contact Airwallex through our toll-free number at (855) 932-3331 or email customer service at [email protected]
Washington State residents are entitled to a refund only if they are the senders of the transaction as a customer of Airwallex, and are eligible to receive the full refund within ten (10) days of receipt of a written request for a refund unless the below occur: