Airwallex US State Licenses and Disclosures

For customer support, please contact us at:+1 855 932 3331
US customers only. Available from 8:00-18:00 PDT / PST.


Airwallex US, LLC is licensed as a money transmitter in the following jurisdictions which utilize the Nationwide Multistate Licensing System ("NMLS") platform for license acquisition and maintenance. Airwallex's NMLS Identification Number is #1928093.

License details and certificates can be found by clicking HERE.


Link to the Regulatory Agency's Website



Money Transmitter License #815


Money Transmitter License #AKMT-012843


Money Transmitter License #1009014


Money Transmitter License #118790


Money Transmitter License #2669


Money Transmitter License #500274


Money Transmitter License #MT-1928093

District of Columbia

Money Transmitter License #MTR1928093


Money Transmitter License #73562


Money Transmitters #MTL-0331


Money Transmitter License #MT.0000379


Money Services License #2020-0104


Money Transmitter License #MT.0000178


Money Transmitter License #SC726665


Sale of Checks and Money Transmitters


Money Transmitter License


Money Transmitter License #1928093


Money Transmitter License  #MT0022868


Money Transmitter License #MN-MT-1928093


Money Transmitter License #1928093


Sale of Checks and Money Transmitter License #MO-25-8742


The State of Montana does not require a license.


Money Transmitter License

New Hampshire

Money Transmitter License #23671-MT

New Mexico

Money Transmission License

North Dakota

Money Transmitter License #MT103642


Money Transmitter License #OHMT191


Money Transmission License


Money Transmitter License #1928093

Puerto Rico

Money Transmitter License #TM-106

South Carolina

Money Transmitter License

South Dakota

Money Transmitter License #1928093.MT


Money Transmitter License #1928093


Money Transmitter License #3218


Money Transmitter License


Money Transmitter #100-167


Money Transmitter (includes Currency Exchange) #550-MT-122534

West Virginia

Money Transmitter License #WVMT-1928093

Airwallex US, LLC is also license as a money transmitter in the following jurisdictions which do not utilize NMLS.

License details and certificates can be found within the table below.


Residents of certain U.S. jurisdictions have specific rights related to payment services concerns or complaints. Additional information can be found below, or by visiting the jurisdiction’s website by clicking on the Regulatory Agency’s name in the previous section.

For customer support, please contact us at:+1 855 932 3331
US customers only. Available from 8:00-18:00 PDT / PST.


For Alaska Residents Only:

If your issue is unresolved by Airwallex 855-932-3331, please submit formal complaints with the State of Alaska, Division of Banking & Securities. 

Please download the form here:  

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One


If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at [email protected], or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834


Colorado Division of Banking - Colorado Money Transmitters Act - Customer Notice

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

For any questions or issues regarding a transaction, please contact Airwallex through our toll-free number at: 855-932-3331 or email customer service at [email protected]. The Colorado Division of Banking does not have access to this information.

If you are a Colorado resident and have a complaint to file against Airwallex, the money transmitter sending your funds, the complaint must be submitted in writing.  Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it with any supporting documentation via mail or email to:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: [email protected]


Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.


Florida residents may contact the Florida Office of Financial Regulation with questions or complaints about Airwallex US, LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, phone: (800) 848-3792 (toll free).


Licensed by the Georgia Department of Banking and Finance (NMLS ID: 1928093)


If you are an Illinois resident and would like to file a complaint against Airwallex’s money transmission services, please contact the Illinois Department of Financial Regulation at (888) 473-4858.


The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Airwallex US, LLC (NMLS #1928093) at

Commissioner of Financial Regulation
Attention Complaint Unit
1100 North Eutaw Street, Suite 611
Baltimore, MD 21201
Toll-free telephone number: (888) 784-0136


To report fraud (suspected or otherwise), please contact Airwallex through our toll-free number at (855) 932-3331 or email customer service at [email protected].


If you have a complaint about our services, first contact Airwallex customer support at 855-932-3331. 

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking at 2601 North Lamar Blvd, Austin, TX 78705, 1-877-276-5554 (toll-free),


Washington State residents are entitled to a refund only if they are the senders of the transaction as a customer of Airwallex, and are eligible to receive the full refund within ten (10) days of receipt of a written request for a refund unless the below occur:

  1. Funds have been transmitted and delivered to the beneficiary prior to receipt of the written request for a refund;

  2. Instructions have been given committing the transmitted funds to the designated beneficiary of the transaction prior to receipt of the written request for a refund;

  3. Airwallex has reason to believe that fraud occurred, is occurring, or may potentially occur as a result of transmitting funds as requested by the sender or refunding funds as requested by the sender; or

  4. Airwallex is otherwise prohibited by law from giving a refund.