Airwallex US State Licenses and Disclosures
Airwallex (NMLS #1928093) is licensed as a money transmitter in the U.S. jurisdictions listed below. Additional information can be found by clicking on the license numbers.
District of Columbia
The State of Montana does not require a license.
U.S. Virgin Islands
Residents of certain U.S. jurisdictions have specific rights related to payment services concerns or complaints. Additional information can be found below, or by visiting the jurisdiction’s website by clicking on the Regulatory Agency’s name in the previous section.
For Alaska Residents Only:
If your issue is unresolved by Airwallex 855-932-3331, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at [email protected], or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834
Colorado Division of Banking - Colorado Money Transmitters Act - Customer Notice
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
For any questions or issues regarding a transaction, please contact Airwallex through our toll-free number at: 855-932-3331 or email customer service at [email protected]. The Colorado Division of Banking does not have access to this information.
If you are a Colorado resident and have a complaint to file against Airwallex, the money transmitter sending your funds, the complaint must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it with any supporting documentation via mail or email to:
Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.
Florida residents may contact the Florida Office of Financial Regulation with questions or complaints about Airwallex US, LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, phone: (800) 848-3792 (toll free).
Licensed by the Georgia Department of Banking and Finance (NMLS ID: 1928093)
If you are an Illinois resident and would like to file a complaint against Airwallex’s money transmission services, please contact the Illinois Department of Financial Regulation at (888) 473-4858.
The Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding Airwallex at:
Commissioner of Financial Regulation
To report fraud (suspected or otherwise), please contact Airwallex through our toll-free number at (855) 932-3331 or email customer service at [email protected]
If you have a complaint about our services, first contact Airwallex customer support at 855-932-3331.
If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking at 2601 North Lamar Blvd, Austin, TX 78705, 1-877-276-5554 (toll-free), www.dob.texas.gov
Washington State residents are entitled to a refund only if they are the senders of the transaction as a customer of Airwallex, and are eligible to receive the full refund within ten (10) days of receipt of a written request for a refund unless the below occur: