The All-in-one global payment acceptance solution for global businesses

Airwallex supports 160+ local and international payment methods in Malaysia, so you can give your customers the options they already trust. Local payment methods include FPX (Financial Process Exchange), DuitNow, GrabPay, Touch 'n Go eWallet, Boost, and Atome for buy-now-pay-later. For international customers, Airwallex also supports major card networks (Visa, Mastercard), Apple Pay, Google Pay, Alipay, and more. You can integrate these through pre-built plugins for Shopify, WooCommerce, and Magento, or via API — all managed from a single payments dashboard.

Yes, Airwallex is a payment gateway that lets you accept online payments from customers globally. It provides the technology that securely processes transactions between your customers, their banks, and your business. In addition to payment gateway capabilities, Airwallex also offers related business finance solutions such as multi-currency accounts, foreign currency exchange, corporate cards and spend management, allowing you to manage payments and funds within one platform.

To start accepting payments with Airwallex in Malaysia, you'll need to complete an online application and go through a KYC (Know Your Customer) verification process. For companies, this typically includes your Certificate of Incorporation, Register of Directors, Register of Members, and identification documents (MyKad or passport) for all directors and Ultimate Beneficial Owners (UBOs). Once your documents are submitted and verified, you can usually get your account up and running within a few business days.

Yes, Airwallex provides customer support to assist with onboarding, technical integration, and ongoing account or payment-related queries. Support is available through multiple channels, including email and in-platform assistance, and eligible accounts get dedicated account managers. You can also access comprehensive documentation, developer resources, and setup guides to help with integration and troubleshooting. 

You can accept recurring payments with Airwallex by enabling subscription or automated billing features through our payment gateway or API integration. This lets you charge customers on a regular schedule, such as weekly, monthly, or annually, without requiring them to re-enter payment details each time. Airwallex supports secure card-on-file payments and subscription workflows, making it suitable for SaaS businesses, membership models, and other recurring revenue models.

Yes, Airwallex integrates with popular eCommerce platforms such as Shopify, WooCommerce, and Magento via plugins, and offers APIs for custom or advanced integrations. This lets you connect your online store quickly and start accepting payments without building a system from scratch. 

Yes. Airwallex is regulated by Bank Negara Malaysia as a licensed remittance business and a licensed merchant acquirer, which means we are subject to strict regulatory requirements on how funds are held and processed. We are also certified to PCI DSS Level 1, and meet SOC 1 and SOC 2 standards — internationally recognised benchmarks for data security and operational integrity. To protect every transaction, we use encryption, strong authentication, and smart 3D Secure (3DS) optimisation that automatically applies the best fraud prevention strategy based on risk level and local regulations.

Yes. Airwallex Malaysia has a dedicated customer support team you can reach through the Airwallex Help Centre. When reaching out, it helps to include your account information, a description of your issue, and your preferred resolution.