Payment method onboarding requirements

Before you can activate payment methods in your Airwallex account, your business's website must meet the requirements defined on this page. Understanding these requirements is important when applying for payment method activation, as it helps you prepare your website and business information correctly to avoid application rejections and delays. Learn more about the supported payment methods.

The following table shows which requirements apply to each payment method.

Requirement details

• Business identification details: Your website should clearly display the following business details: company name, business registration number, and contact information (address, email, phone number).

• Industry alignment with website: The nature of your website must align with the industry specified in your application.

• Website policies: Your website should include key policies such as Terms & Conditions, Shipping & Refund Policy, and Privacy Policy.

• Checkout experience: Your website should support a checkout section with clear pricing and product details.

• No external redirection: Your website should not redirect users to external sites.

• Governing law: The governing law in your website's terms of service must match your business's registered country. Learn more .

• Language requirements: Applicable only to select payment methods.

  • Japan (JP):

    • (1) Your website must have a fully localized Japanese version.
    • (2) Required information in Japanese (preferably present all the information on one page, titled 'NOTATION PAGE' or '特定商取引法に基づく表記'):
      • Company name and the name of the responsible sales representative/officer
      • Company office address
      • Contact information (phone & email), including operation hours
      • Payment method names (for example, Credit Card, Konbini, Pay-easy, PayPal)
      • Refund policy and shipment policy (including fees and delivery times)
    • (3) Telephone Requirements: A phone number operated by Japanese speakers must be publicly available. Mobile and forwarded numbers are not allowed. Domestic call rates must apply—international call rates are prohibited.

  • Indonesia (ID):

    • (1) Your website must have a fully localized Bahasa Indonesia version.
    • (2) Prices must be displayed in IDR (Indonesian Rupiah).

Additional requirements for US merchants

If your company is registered in the US, you must provide the information for at least one U.S. individual associated with your company to enable card payments. If you haven't submitted this information yet, we'll reach out to help you complete it.

This individual can be a UBO (Ultimate Beneficial Owner), controlling person, or authorized representative, where

• Ultimate Beneficial Owner (UBO): Owns 25% or more of the business, directly or indirectly.
• Controlling person: A key individual responsible for managing the business, such as a CEO or senior executive.
• Authorized representative: Has authority to act on behalf of the company.

Acceptable options for a US individual:

• An individual who possesses a valid U.S. phone number and has a country of residence matching their ID issuing country.