Payment method onboarding requirement

Before you can activate local payment methods in your Airwallex account, specific requirements related to your business's website must be met. Understanding these requirements is important when applying for payment method activation, as it helps you prepare your website and business information correctly to avoid application rejections and delays. Learn more about the supported local payment methods.

Website requirements

The following website requirements apply:

• Business details displayed: Your website should clearly display the following business details: company name, business registration number, and contact information (address, email, phone number).

• Website matches industry: The nature of your website must align with the industry specified in your application.

• Website terms & conditions: Your website should include key policies such as Terms & Conditions, Shipping & Refund Policy, and Privacy Policy.

• Hosted checkout flow: Your website should display a checkout section with clear pricing and product details.

• Website does not redirect: Your website should not redirect users to external sites.

• Language requirements:

  • Japan (JP):

    • (1) Your website must have a fully localized Japanese version.
    • (2) Required information in Japanese (preferably present all the information on one page, titled 'NOTATION PAGE' or '特定商取引法に基づく表記'):
      • Company name and the name of the responsible sales representative/officer
      • Company office address
      • Contact information (phone & email), including operation hours
      • Payment method names (for example, Credit Card, Konbini, Pay-easy, PayPal)
      • Refund policy and shipment policy (including fees and delivery times)
    • (3) Telephone Requirements: A phone number operated by Japanese speakers must be publicly available. Mobile and forwarded numbers are not allowed. Domestic call rates must apply—international call rates are prohibited.

  • Indonesia (ID):

    • (1) Your website must have a fully localized Bahasa Indonesia version.
    • (2) Prices must be displayed in IDR (Indonesian Rupiah).

The following table shows which requirements apply to each payment method:

Additional requirement for US merchants

If your company is registered in the US, you must provide the information for at least one U.S. individual associated with your company to enable card payments. If you haven't submitted this information yet, we’ll reach out to help you complete it.

This individual can be a UBO (Ultimate Beneficial Owner), controlling person, or authorized representative*.

Acceptable options for a US individual:

• Preferred: Provide details of a U.S. individual with a valid SSN or ITIN.

• Alternative: If your company does not have a U.S. individual with SSN/ITIN, you may instead provide details of an individual who possesses a valid U.S. phone number AND has a country of residence matching their ID issuing country.