Install Airwallex Klarna Payments App
Improve your conversion rates and average order value, by allowing your customers globally to pay with Klarna Slice It, Klarna Pay Now, and Klarna Pay Later in just one click!
Follow these steps to install the Airwallex Klarna Payments app to start offering your shoppers payments via Klarna including Klarna Slice It, Klarna Pay Now, and Klarna Pay Later in just one click!
For more details on features and available currency support please refer to our Klarna Docs
Installation and Configuration
Ensure Klarna is activated
Please ensure that you have Klarna activated on your Airwallex account that you have linked to your Shopify app before allowing your shoppers to checkout.
Pre-requisites
- You must have a valid and activated Airwallex account. If you do not have one, please follow instructions here.
- Klarna must be enabled and activated as a payment method in Airwallex (Please ensure you do this before proceeding).
Installation Steps
-
Login to your Shopify Admin and select the store you want to integrate with Airwallex.
-
Click on the following link to go to the Shopify App Store listing for Airwallex Klarna Payments. Ensure the store name and URL match the one selected in the previous step.
-
Click Install.
-
You will be redirected to Shopify Admin. Click Install to complete the installation.
-
Before you can start accepting payments using Airwallex, you will need to connect your Airwallex account to Shopify. Click Manage Account.
-
You will be redirected to an Airwallex login page. Login to your Airwallex account.
-
Select an account that you want to connect to your Shopify store, and click Connect. You will be redirected back to your Shopify settings after connecting.
-
Ensure that Klarna is switched on so that the logo will be shown on your check-out page. Click Activate and you are all set! Note: Please only activate after Klarna is also activated on your linked Airwallex account.
-
In your Shopify Admin, ensure that customer contact is set to email only.
- You can do this from your Shopify Admin > Settings > Checkout
- Select Email only under Customer contact method.
Note: this is because Klarna requires an email address for all transactions. Any transactions made with only a phone number will fail.
-
You should now be able to see Klarna as a payment method on your store!
-
Risk Management To help improve your success rates and reduce fraud you can install our Airwallex Fraud Protection App .
-
Enable Automatic Currency Switching (ACC) (Optional) to allow your shoppers to pay in their preferred currency and payment methods. You can do so via Payments > Settings > Automatic Currency Conversion in your Airwallex WebApp.
To help improve success rates, Klarna encourages merchants to pass first name for all transactions. To ensure shoppers enter the first name during checkout please go to Shopify Admin > Settings > Checkout. Tick the option "Require first name and last name". In cases when first name is not provided, Klarna may use the last name as the first name.
Testing
-
Enable test mode in Settings > Payments > Airwallex Klarna > Manage if you want to mock successful and failed transactions before going live.
-
You can then go to your store and attempt to check out with Klarna. You will be able to see the following page after selecting Klarna as a payment method.
-
Mock the different statuses by clicking on the status that you wish to test. For the payment pending states, they will be pending before transitioning to "Success" or "Failure" after 10 minutes.
Shopper Experience
Overview
With Klarna, the shopper can choose to:
- Pay now: Pay the whole amount instantly by card, direct debit, or other funding sources.
- Pay later: Pay after the goods have been delivered, e.g., in 30 days.
- Pay in parts: Pay in several (3 or 4) installments over time.
For more details you can check out our Klarna Docs
Experience Walk-through
When a customer visits your online store, they will be able to see a row under Payment in the checkout page named Klarna.
Possible Scenarios
There are three possible scenarios that a shopper can experience when using Klarna as a payment method.
Desktop:
Mobile:
Scenario 1
Scenario: Shopper is using eligible currency and billing country. For the eligible countries and currencies please refer to our Klarna Docs
Shopper Experience:
Shoppers will be brought to Klarna directly where they can select their preferred way to pay before order confirmation. A sample flow is shown below.
Scenario 2
Scenario: Shopper is using an eligible billing country but the store currency is NOT eligible. For the eligible countries and currencies please refer to our Klarna Docs.
Shopper Experience:
Shoppers will be brought to a page where they will be shown the currency they will pay in and the rate that was used for conversion. This is to provide transparency to the shopper.
Scenario 3
Scenario: Shopper is NOT using either eligible currency and billing country. For the eligible countries and currencies please refer to our Klarna Docs.
Shopper Experience:
Shoppers will be brought to a page where the reason why they are unable to check out. The flow is shown below.
