Meet Airwallex AI Assistant: your new concierge for effortless global finance

Global finance is complex by default. Running financial operations should just work, instead of manual, multi-step workflows slowing your business down.

Our vision is to give every business a trustworthy, personalised AI concierge that makes finance invisible and opportunity obvious and empower businesses to focus on building the future. Today, we’re introducing Airwallex AI Assistant, a new AI-powered concierge built directly into the Airwallex WebApp. Trained on the unique complexities of multi-currency transactions, regulatory nuances, and your specific Airwallex data, AI Assistant delivers guidance that is instantly actionable and compliant. It’s built to help businesses get started faster and operate more efficiently every day by understanding your business context, answers questions in real time, and can take action on your behalf.

It’s a smarter, simpler way to use Airwallex, from your first transaction to your day-to-day financial operations.

From signup to first transaction without the setup headache

For many businesses, onboarding is where momentum is lost. Accounts need configuring, payment methods enabling, and settings navigating, often through trial and error. AI Assistant removes that friction.

Instead of clicking through multiple screens or searching for documentation, you can simply tell the assistant what you want to achieve. For example:

From there, AI Assistant opens the right Global Accounts for your needs, enables relevant payment methods, creates and issues corporate cards for your team, and guides you through required steps in the correct order – leading you directly to the actions you need to take.

The result is a significantly shorter path from signup to your first live transaction without prior platform knowledge.

Instant transparency and peace of mind

AI Assistant makes everyday financial operations visible and understandable, giving you confidence without having to hunt through dashboards or wait on support tickets.

You can check the status of payment applications, deposits, and payouts; see where your money is at any moment and when it will arrive; or understand how fees were calculated and what an invoice line item means.

If the assistant can’t resolve an issue end to end, it knows when to bring a human into the loop, triages your request and escalates it to the right Airwallex support team for you. This means you get the speed of AI, with the reassurance of human support when it matters most.

From intent to action — what’s here today and what’s coming next

AI Assistant currently helps you get work done faster by providing instant visibility and guidance. You can complete actions like creating corporate cards for your team (already live) or tracking payment applications, so your day-to-day financial operations run smoothly and confidently.

Looking ahead, AI Assistant will expand to support additional actions, including creating payment links, setting up spend approval workflows from natural language, and suggesting the right transfer method or currency if a bank code can’t be found. Transfer suggestions will also recognise recurring patterns, for example: if you regularly send money to the same recipient, the assistant will prefill the details and guide you through completion.

With these capabilities, AI Assistant is moving beyond insights to actively support your everyday financial tasks — safely, efficiently, and with human support when needed.

Here’s how these capabilities play out in a typical day for an account owner.

A day in the life of an Airwallex account owner

9:00 AM — Starting the day

You log into Airwallex and ask, “What’s our current cash position across currencies?” AI Assistant gives you a clear breakdown instantly so you don’t need to dig through reports or export data.

10:30 AM — Expanding into a new market

Your business is preparing to accept payments from Europe. Instead of navigating setup flows, you tell the assistant what you need. AI Assistant helps you pick the right integration method, enables local payment methods, and guides you through any remaining steps.

1:00 PM — Spend visibility, on demand

Before an internal cost review meeting, you ask, “How much did Marketing spend last month, and who were the top vendors?” AI Assistant pulls the data and summarises it in seconds.

3:00 PM — Less admin, fewer bottlenecks

A teammate submits an expense and asks, “Is this within policy?” Soon, AI Assistant will explain the policy, flag any issues, and guide them on what to fix without needing an admin to step in.Rather than routing everything through a central admin, they get guidance directly from AI Assistant to keep work moving without delays.

By the end of the day, routine finance tasks have been handled quickly and confidently without breaking focus.

Powering a smarter Airwallex WebApp

AI Assistant is the first step in how we’re embedding AI across the Airwallex product suite. It acts as a new interaction layer across our domain products, making them more intelligent, automated, and intuitive to use. Over time, this will unlock smarter default configuration for Business Accounts, proactive recommendations across payments, FX, and transfers, and on-demand analysis and insights on top of your Airwallex data — creating a truly connected and intelligent WebApp experience.

The compounding power of AI that knows what you want and can do it for you

The real power of Airwallex AI Assistant comes from combining intelligence with action.

Soon, AI Assistant will be able to recognise your recurring patterns and help automate them. For example, if you regularly send a transfer to the same recipient every Friday, the assistant will suggest it, prefill the details, and help you complete it in seconds. This reduces repetitive tasks, prevents errors, and lowers mental overhead, making your most common financial workflows faster and increasingly automated over time.

Finance that fades into the background

Our vision is to give every business a trustworthy, personalised AI concierge that makes finance invisible and opportunity obvious. With AI Assistant, we’re taking a major step toward that future by helping businesses spend less time managing systems, and more time building what’s next.

The future of finance is here. Airwallex AI Assistant is now live in the WebApp.

Log in now to automate your most time-consuming tasks, unlock data-driven insights and start mastering your global finance (not just managing it).