Introducing Connected Account Console: a unified operational solution for embedded finance

Embedded finance - the seamless integration of payments and financial services directly into platforms - is transforming how businesses deliver value.  As a category on the rise, the global embedded finance market is projected to more than double from US$264b in 2021 to US$606b in 2025¹.   

Yet for many platform teams, launching embedded financial services remains complex and resource-intensive. Operational challenges often stand in the way of delivering a smooth, scalable experience to end users. Today, platform teams face a range of issues when managing embedded finance products:

• Limited visibility: operational teams often lack a consolidated view of all onboarded accounts. This makes it difficult to monitor account activity and resolve issues without relying on API calls or external support teams.

• Inefficient onboarding: End users often get stuck in lengthy processes like Know-Your-Customer (KYC) or Requests for Information (RFI), which can delay onboarding, leading to end user frustration and slow adoption of embedded services.

• Lack of understanding of account activity: platforms can’t always view in detail what their end users’ balances and activity look like post-onboarding, resulting in lack of an ability to tailor offerings in a proactive manner.

We’re pleased to introduce Connected Account Console, a centralised, web-based portal designed to help platform teams onboard, monitor and manage connected accounts, and to deliver embedded financial services in a more streamlined manner.

One dashboard for all accounts

With Connected Account Console, operational teams can access a single, self-serve interface to view and manage every connected account. This allows platforms to operate more efficiently, without needing to rely on external third parties for the most up-to-date information.

Track and accelerate onboarding

Track onboarding statuses in real time, including KYC verification status and any pending RFIs. Platform operations teams can even respond to RFIs on behalf of end users, helping to speed up the process and improve the overall user experience, so you can accelerate adoption.

Understand account activity in real time

In addition to streamlining onboarding, platforms can also use Connected Account Console to gain real-time and historical balance data of their connected accounts. This allows platforms to gain greater insight into the activity of their end users, and tailor offerings to better suit their needs.

Get started with Connected Account Console today

Phase 1 of Connected Account Console is now live and available to all platform customers. Additional features are coming soon, including conversion and transfer transactions, Global Account visibility, and more.

To learn more about this exciting new feature and how to start using Connected Account Console, you can view our product documentation.

1.  EY, “How banks are staking a claim in the embedded finance ecosystem”