Truvi moves faster and spends smarter with Airwallex

Nathan Humphreys

Financial Controller

“Before Airwallex, approving urgent invoices was a real nightmare. I was digging through 17 different email threads and chasing people non-stop just to get sign-off. It was chaotic and incredibly frustrating for the whole team.”

Introducing Truvi

Truvi is a tech-forward SaaS company reshaping how holiday property hosts and managers protect their assets and eliminate risk.

Based in the UK and operating globally since 2019, Truvi has grown to over 50 employees and counts travel industry leaders like Hostaway, Hostify, and Lodgify among its customers.

With operations spanning multiple continents, Truvi's London-based finance team navigates the complexities of international business across multiple currencies, including USD, GBP, and EUR.

The challenge

Truvi’s finance team was centralised in name only. In reality, their systems were scattered across multiple platforms, resulting in delays, duplications, and disruptions throughout the business.

Manual approval chaos

Invoice approvals were slow, manual, and endlessly repetitive, and time-sensitive payments, such as legal fees or urgent contractor invoices, were even harder to process quickly.

“We were stuck in a loop constantly chasing people via emails, Slack messages, and even tapping them on the shoulder to get things approved,” says Nathan Humphreys.

Reimbursement delays

Reimbursing international expenses was just as painful. US-based employees were waiting up to two months to be paid back, thanks to a clunky Employer of Record partnership. “That kind of delay is too long for our senior staff who regularly travel for work and typically cover large expenses out of pocket,” says Nathan.

Currency conversion drain

Then there was the cost. With customers and teams spread across the US, UK, Europe, and South Africa, Truvi was losing around 4% on every currency conversion. "We were paying pretty significant fees to collect in certain currencies and then pay into a GBP bank account. That adds up fast," explains Nathan.

After much frustration and many delays, Nathan began seeking a more effective way to manage the company’s finances.

The solution

Using Airwallex, Truvi’s finance team stopped chasing approvals, and started moving faster. With one central platform, invoices flow through a clear, visible process. Approvals happen in real time, with full transparency and a built-in audit trail.

“The chasing is gone. And our AP team gets more credit internally now, because everyone can actually see the value of what they do,” Nathan says.

Controlled autonomy

Airwallex also lets Truvi apply what Nathan calls “controlled autonomy.” Mid-level managers can approve team expenses up to a set limit, with larger payments routed to senior leadership.

“They feel trusted to get on with it, and we’re not blocking up the process for simple approvals,” he says.

From weeks to days

Across the team, the time savings are real. One finance team member recently transitioned to a four-day week – and is still able to manage her old full-time workload, plus more. “That’s purely down to the time she’s saving with Airwallex,” says Nathan.

Reimbursements have also gone from frustrating to fast. For international staff, what used to take eight weeks now takes two days. “Our Head of Sales spent $600 at a conference,” Nathan says. “Two days after she got back, it was in her bank account. That would’ve taken months before.”

And with employee debit cards issued in seconds, the team can now spend straight from budget – no more out-of-pocket costs.

Smart multi-currency management

Airwallex has made it cheaper and easier for Truvi to move money across borders. Instead of converting everything into GBP, it holds and spends in the currencies that make sense – USD, EUR, and more. Like-for-like payments go out instantly, without hidden costs or unpredictable exchange rates building up in the background.

Nathan Humphreys

Financial Controller

“Everything just flows now - approvals, expenses, reimbursements. Managers feel trusted, the finance team is more visible, and we’re moving faster without losing control. Airwallex has completely changed the pace and perception of finance in the business.”

The products behind the solution 

With Airwallex Global Accounts, Truvi manages multiple currencies without needing to set up local entities. With local account details in USD, EUR, and GBP, it can get paid without forced conversions or hidden fees.

To support recurring global payments, Truvi uses the Airwallex Hyperline integration. This enables smarter SaaS billing, centralising financial operations and streamlining payment workflows across currencies and markets.

Incoming funds stay in the original currency until Truvi chooses to convert, helping the team avoid unnecessary FX charges and better manage exchange rate risk. And when it’s time to pay international contractors and suppliers, Truvi can send fast, fee-free payouts through local payment rails.

Truvi manages internal spend with Airwallex Spend tools, including Corporate Cards, Expense Management, and Bill Pay. Managers can issue cards, approve expenses and invoices, and track spend in real-time, all from a single dashboard.

The result

• Up to 4% saved on international payments: Holding funds in USD, EUR, and GBP, eliminates costly, forced currency conversions and hidden FX fees.

• 8 weeks to 2 days: International expense reimbursement times slashed from 8 weeks to just 2 days, dramatically improving the experience for globally-based employees.

• 20% time efficiency: Significant boost in finance team productivity, with one team member now comfortably managing their previous full-time workload in a four-day week thanks to streamlined Airwallex processes.