Keeping your Airwallex account safe

At Airwallex your online security is important to us. Below are some tips to help you keep your information secure when using our services.

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Device security

Make sure to keep your personal devices updated. Regularly install patches and upgrades for your software.

Use a strong password for your devices, and ensure their screens lock after a period of inactivity.

Avoid sharing a device for accessing sensitive information and applications, including your Airwallex account.


Do not open emails from unknown sources.

If it doesn’t look or feel right, do not open the email or the attachments in the email.

Do not share your Airwallex account details including username and password. Do not respond to requests to update your password from unknown sources or fake sources. If you come across services claiming to be Airwallex, please report them to [email protected].

If unsure of the veracity of any communication purporting to come from us, please contact us immediately at [email protected].


Do not share your password with other people.

Do not leave your password where others can see it, such as written on sticky notes We recommend using a password manager such as 1Password or LastPass.

Use a unique password for each online account or service you use.

Change your passwords regularly.

Public wi-fi

Be careful when using public wi-fi networks. Where possible, verify that it is a legitimate network, and consider using a virtual private network (VPN) or a private network instead, such as a mobile hotspot.

Site authentication

Only enter your Airwallex credentials on Avoid using the same username and password for other services.

Airwallex can only be accessed through Make sure the address starts with HTTPS, displays a lock in the URL bar, and matches exactly.

Signing up

Before agreeing to any of our terms, please read and make sure you understand the relevant terms, and if any of the terms are unclear to you, please contact us to seek clarification.

Logging out and caches

Make sure you log out promptly after using your Airwallex account. This is particularly important if using a device that you don't own, such as a shared computer.

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