Date of agreement(s)

The Payments Terms (“Agreement”) is effective upon the date you agree to it (including by electronic means) and continues so long as you use the Service or until terminated by you or Airwallex.

Acquirer 

Airwallex (Canada) International Payments Limited (“Airwallex”)

Suite 2200, 885 West Georgia Street, Vancouver, BC, V6C 3E8.

Payment Processor, payment facilitator, and aggregator

Airwallex is your payment processor.

Cancellation of agreement(s) and any applicable penalties

You may terminate the Agreement by closing your Airwallex Account in accordance with the terms of the Agreement. You can do this by following the instructions in the Webapp or by emailing us at [email protected]. There are no penalties for termination. However, termination does not alter your liability for processed payments or related chargebacks.

We may terminate this Agreement and close your Airwallex account at any time for any reason effective upon providing you notice in accordance with the Agreement. 

See clause 21 of the Agreement for information on termination. 

Complaint handling procedures

For any concerns with your processing services or to submit complaints to us, you may contact us by:

(a) emailing us at: [email protected];

(b) sending mail to us at: Suite 2200, 885 West Georgia Street, Vancouver, BC, V6C 3E8; or

(c) sending us a message through the contact links on our website www.airwallex.com.

Our compliant handling process is available here

Statements

Your transaction history (including statements) will be made available each month and can be viewed free of charge in the Webapp and via API. More information on how to do this via API can be found here.

Transaction return policy

You can learn more about how to issue refunds and the terms and conditions associated with refunds here. 

Code of Conduct for the Payment Card Industry in Canada

The Code of Conduct provides increased pricing transparency, flexibility, and choice for merchants with respect to accepting payment cards. It sets out several rights that merchants have in relation to their agreements and their statements for payment card processing services. All payment card networks operating in Canada have adopted the Code.

More information about the Code of Conduct can be found on the Financial Consumer Agency of Canada's website.

Payment Card Type

Processing Method A: Domestic card acquiring

Visa Standard Credit

2.5% + CA$0.30

Visa Premium

2.5% + CA$0.30

Visa Super-Premium

2.5% + CA$0.30

Visa Corporate

2.5% + CA$0.30

Visa Prepaid

2.5% + CA$0.30

Visa Debit 

2.5% + CA$0.30

Mastercard Standard Credit

2.5% + CA$0.30

Mastercard Premium

2.5% + CA$0.30

Mastercard Super-Premium

2.5% + CA$0.30

Mastercard Corporate

2.5% + CA$0.30

Mastercard Prepaid

2.5% + CA$0.30

Mastercard Debit 

2.5% + CA$0.30

Fee name

Processing Method A: Other card acquiring fees

Visa International Cards

3.5% + CA$0.30

Mastercard International Cards

3.5% + CA$0.30

Foreign Currency Settlement Fee

1%

FX Conversion Fee

2%

Refund Fee

CA$0.30 per Refund request

Chargeback Fee

CA$15 per Chargeback request

Subscription Management Fee

0.5% per successful transaction

Success Fee^

25% of disputed amount with a maximum of USD 200 (or local currency equivalent)