Handling steps
Standard handling
Step | Suggested handling | Funds flow |
---|---|---|
Platform receives settlement report from pay-in PSP and extracts what amount each seller should be paid | Create new PSP settlement intent API and Split a PSP settlement intent API | PSP settles funds to AWX. Platform shares split data to AWX before funds settle |
Data incorrectly shared by the Platform | Cancel a deposit split API | A new deposit split should be created immediately after cancellation to ensure all funds in the holding account are allocated to a seller |
Seller meets Platform's criteria for release (e.g. when the shopper has received goods, or at the end of a billing cycle) | Release a deposit split API | Funds move from holding account to connected account wallet |
Seller wants funds paid to an external bank account | Create a Payout API | Funds move from connected account wallet to external bank account |
Handling of refunds & disputes
Scenario | Suggested handling | Funds flow |
---|---|---|
Seller has £500 of sales and no refunds | Create a Credit split of £500 | On release, £500 moves from holding account to seller's wallet |
Seller has £700 of sales and £200 of refunds | Create a Credit split of £500. For reconciliation purposes, another option could be to create a Credit split of £700 and a Debit split of £200. | On release, £500 moves from holding account to seller's wallet |
Seller has £100 of sales and £300 of refunds | Create a Debit split of £200. For reconciliation purposes, another option could be to create a Credit split of £100 and a Debit split of £300. | On release, £200 moves from seller's wallet to holding account |