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Core API
Transactional FX
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OverviewHow Airwallex Issuing worksSupported regions and currenciesSupported card programs
Use Cases
Purchase lifecycleRetrieve card transactionsHandle disputes
Simulate transactions on issued cardsTransaction failure reasons

Handle disputes

If a purchase transaction on your card appears fraudulent or suspicious, you can dispute the transaction. Contact your account manager or email [email protected] to initiate the dispute process, and we can work with you on a custom, automated dispute workflow based on your requirements.

Airwallex will use the information that you provide and create a dispute request with Visa. The purchase amount is reversed while the dispute process takes place. If the dispute is upheld, this amount is credited back to your account.