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Issuing
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OverviewHow Airwallex Issuing worksSupported regions and currenciesSupported card types
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Card statuses
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Card statuses

This page describes the status transitions for cards.

StatusDescriptionNext steps
PENDINGYour request to create the card has been received and is under review.If you're issuing individual cards, check the cardholder status -- it must be READY for the card request to proceed. If you do not wish to proceed with the card request, you can cancel (CLOSED) the card using Update a card API endpoint.
ACTIVEYour request to create the card was successful and your card is ready to use.You can choose to cancel (CLOSED) or freeze (INACTIVE) the card using Update a card API endpoint.
INACTIVEYour request to freeze the card has been successful.You can choose to cancel (CLOSED) or activate (ACTIVE) the card again using Update a card API endpoint.
BLOCKEDYour card was blocked by Airwallex due to suspicious activity.Contact Airwallex to re-activate (ACTIVE) or cancel (CLOSED) the card.
LOSTYou've reported a lost card to Airwallex.Contact Airwallex or use Update a card API endpoint to cancel (CLOSED) the card.
STOLENYou've reported a stolen card to Airwallex.Contact Airwallex or use Update a card API endpoint to cancel (CLOSED) the card.
CLOSEDYou've cancelled a pending, active, or inactive card using Update a card API endpoint or Airwallex has canceled a lost, stolen, or blocked card .No action needed
FAILEDYour request to create a card using Create a card API failed.Fix any errors and re-submit the request.