Card statuses
This page describes the status transitions for cards.
Status | Description | Next steps |
---|---|---|
PENDING | Your request to create the card has been received and is under review. | If you're issuing individual cards, check the cardholder status -- it must be READY for the card request to proceed. If you do not wish to proceed with the card request, you can cancel (CLOSED ) the card using Update a card API endpoint. |
ACTIVE | Your request to create the card was successful and your card is ready to use. | You can choose to cancel (CLOSED ) or freeze (INACTIVE ) the card using Update a card API endpoint. |
INACTIVE | Your request to freeze the card has been successful. | You can choose to cancel (CLOSED ) or activate (ACTIVE ) the card again using Update a card API endpoint. |
BLOCKED | Your card was blocked by Airwallex due to suspicious activity. | Contact Airwallex to re-activate (ACTIVE ) or cancel (CLOSED ) the card. |
LOST | You've reported a lost card to Airwallex. | Contact Airwallex or use Update a card API endpoint to cancel (CLOSED ) the card. |
STOLEN | You've reported a stolen card to Airwallex. | Contact Airwallex or use Update a card API endpoint to cancel (CLOSED ) the card. |
CLOSED | You've cancelled a pending, active, or inactive card using Update a card API endpoint or Airwallex has canceled a lost, stolen, or blocked card . | No action needed |
FAILED | Your request to create a card using Create a card API failed. | Fix any errors and re-submit the request. |