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Extraordinary experiences, invisible payment process

Our client is a specialist tourism provider connecting Chinese travellers with a network of local tour experts around the world. The centre of our client's business model is a well crafted, localised travel and booking experience, delivered by a local booking platform that collects funds in Chinese Yuan.

The problem

Working with multiple international tour guides and service providers, our client is required to make a high volume of costly international payments to a large number of beneficiaries around the world.

The impact

The high volume of payments attracted enormous fees, leading to increased operational expenses. The complexities in connecting with local guide bank accounts made it difficult to onboard new guides and add new travel experiences.

The solution

Taking advantage of our payment and FX APIs, the client uses our extensive global coverage to easily connect with guides and service providers in previously inaccessible markets.

The outcome

Automated low cost payments reduced operating expenses and the need for manual processing, enabling the client to invest more in creating exciting, cost competitive experiences for their customers. With high speed forward rates, payments are made to guides and service providers faster and with minimised FX exposure.

Additionally, our client can now more easily navigate complex international banking systems globally to connect with guides and service providers, enabling them to offer experiences in more locations around the world.

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How it works

Supported by our API suite, the client's online booking system connects customers and guides around the world. Funds are converted and delivered to guides and service providers through our FX engine and payment network.

Payment sent

Customers book and pay for travel experiences on the client's booking platform.

Funds converted

Airwallex collects and exchanges customer funds using our powerful FX engine.

Transaction completed

Payments are delivered locally to international guides and service providers through the Airwallex network.

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